In ServiceNow, record numbers are automatically generated and incremented by the system. Each

record created in a table receives a unique identifier based on a predefined number format.

How Record Numbering Works:

Each table that extends the "task" or other core tables has a default numbering format.

Numbering is automatic, meaning users do not have to manually increment numbers.

The numbering format follows a prefix + incremental number (e.g., INC0001001 for incidents,

CHG0002001 for changes).

The system ensures unique sequential numbering within each table.

Configuring Auto-Numbering:

Admins can customize numbering formats by modifying the "Number Maintenance" module:

Navigate to System Definition → Number Maintenance.

Select a table and configure the prefix, length, and starting number.

Changes apply automatically to new records created in that table.

Why "False" is the Correct Answer:

Record numbers do not require manual updates; the system handles it automatically.

Users can change format settings, but cannot manually increment individual record numbers.

ServiceNow prevents duplicate numbers to maintain data integrity.

Why "True" is Incorrect:

Manual incrementing is not required or possible for individual records.

The platform automatically assigns the next sequential number to each record.

Reference from CSA Documentation:

ServiceNow Documentation: Number Maintenance

CSA Exam Guide: Covers automatic record numbering and Number Maintenance settings.

Thus, the correct answer is:

✅ B. False