In ServiceNow, record numbers are automatically generated and incremented by the system. Each
record created in a table receives a unique identifier based on a predefined number format.
How Record Numbering Works:
Each table that extends the "task" or other core tables has a default numbering format.
Numbering is automatic, meaning users do not have to manually increment numbers.
The numbering format follows a prefix + incremental number (e.g., INC0001001 for incidents,
CHG0002001 for changes).
The system ensures unique sequential numbering within each table.
Configuring Auto-Numbering:
Admins can customize numbering formats by modifying the "Number Maintenance" module:
Navigate to System Definition → Number Maintenance.
Select a table and configure the prefix, length, and starting number.
Changes apply automatically to new records created in that table.
Why "False" is the Correct Answer:
Record numbers do not require manual updates; the system handles it automatically.
Users can change format settings, but cannot manually increment individual record numbers.
ServiceNow prevents duplicate numbers to maintain data integrity.
Why "True" is Incorrect:
Manual incrementing is not required or possible for individual records.
The platform automatically assigns the next sequential number to each record.
Reference from CSA Documentation:
ServiceNow Documentation: Number Maintenance
CSA Exam Guide: Covers automatic record numbering and Number Maintenance settings.
Thus, the correct answer is:
✅ B. False
