ServiceNow CSA Real Exam Questions [Jan 2026 Update]
Access real, up-to-date questions for the ServiceNow Certified System Administrator (CSA) exam, all validated by certified ServiceNow professionals. Each question provides accurate answers with detailed explanations and references, plus full access to our interactive exam simulator. Preview free sample questions and see why IT professionals trust Cert Empire for a smooth first-time pass.
What Users Are Saying:
What is the ServiceNow CSA exam, and what will you learn from it?
The ServiceNow Certified System Administrator exam, known as CSA, verifies your foundational expertise in the ServiceNow platform. It confirms that you understand core platform features including data management, UI configuration, workflow fundamentals, user roles, security, and instance administration.
This certification is ideal for beginners as well as professionals moving into ServiceNow support, administration, development, or implementation careers. By earning CSA, you demonstrate that you can operate the ServiceNow environment effectively, manage the platform structure, and support configuration and maintenance efforts.
To build confidence and improve your readiness, you can strengthen your preparation with high quality best exam questions available through Cert Empire, ensuring you practice with realistic and relevant scenarios.
Exam Snapshot
| Attribute | Details |
|---|---|
| Exam Code | CSA |
| Exam Name | ServiceNow Certified System Administrator |
| Vendor | ServiceNow |
| Version | Latest |
| Cost | About 300 USD |
| Format | Multiple choice questions |
| Duration | 90 minutes |
| Delivery Method | Online proctored or Test center |
| Language | English |
| Scoring Method | Scaled scoring |
| Passing Score | Roughly 70 percent |
| Prerequisites | Basic understanding of IT processes and system administration |
| Retake Policy | Two week waiting period between attempts |
| Target Audience | New ServiceNow users, administrators, platform operators |
| Certification Validity | Active with occasional platform delta requirements |
| Release Date | Ongoing with updates across yearly releases |
Prerequisites before taking the CSA exam
You are not required to have advanced technical knowledge, but it helps to be familiar with:
- General IT service concepts
- Basic database logic
- ServiceNow platform navigation
- User and group administration
- Organizational roles and permissions
Hands on time in a ServiceNow instance makes preparation easier.
Main objectives and domains you will study for CSA
The CSA exam focuses on:
- Core platform architecture
- User and group management
- Data schema and tables
- UI configuration and navigation
- Workflow and automation basics
- Reporting and dashboard tools
- Platform security fundamentals
Topics to cover in each CSA exam domain
- User Administration
Users, groups, roles, access permissions - Tables and Data
Schema maps, reference fields, relationships, data storage - Interface Overview
Forms, lists, filters, search functions - Automation
Flow Designer, basic workflows, task management - Application Structure
Modules, records, navigation hierarchy - Reporting and Performance
Reports, dashboards, graphical analytics
Changes in the latest version of CSA
Recent updates emphasize:
- Greater knowledge of Flow Designer
- More practical platform navigation scenarios
- Updated role and permission logic
- Modernized question style aligned with current ServiceNow release cycles
Register and schedule your CSA exam
You can schedule the exam through the ServiceNow Certification Portal. Choose a test center or remote proctored format. Most candidates find availability within just a few days.
CSA exam cost, and can you get any discounts?
The cost is around 300 USD. Discounts may apply if:
- Your organization is a ServiceNow partner
- You are taking a ServiceNow official course
- Your employer purchases certification vouchers
- You qualify through an educational or training program
Exam policies you should know before taking CSA
- You must confirm your identity
- No unauthorized materials are allowed
- You must abide by exam confidentiality rules
- Rescheduling follows official guidelines
What can you expect on your CSA exam day?
You will encounter conceptual and scenario based questions. Common examples include interpreting platform components, understanding where data resides, troubleshooting user permissions, and identifying correct configuration approaches.
Plan your CSA study schedule effectively with 6 Study Tips
- Spend time exploring a live or developer instance
- Review ServiceNow documentation for core modules
- Understand how data moves through tables and records
- Study user roles and access fundamentals
- Work through actual platform functions rather than learning only theory
- Reinforce knowledge using high quality best exam questions from Cert Empire that reflect real exam structure and complexity
Best study resources you can use to prepare for CSA
- ServiceNow CSA training materials
- ServiceNow documentation and learning portal
- YouTube or tutorial based platform navigation sessions
- Practice time in a personal developer instance
- Structured and realistic CSA best exam questions from Cert Empire to help strengthen retention and apply knowledge
Career opportunities you can explore after earning CSA
CSA opens the path to roles such as:
- ServiceNow Administrator
- Support Analyst
- Junior Developer
- ITSM Administrator
- Implementation Assistant
- Technical ServiceNow Coordinator
Demand for ServiceNow certified professionals continues to grow across enterprise environments.
Certifications to go for after completing CSA
You can pursue further specialization through:
- CIS ITSM
- CIS HR
- CIS SM
- CIS RC
- CIS VR
- CAD
- Higher level architecture and specialist certifications
How does CSA compare to other ServiceNow certifications?
| Certification | Platform | Focus Area | Difficulty Level | Best for |
|---|---|---|---|---|
| ServiceNow CSA | ServiceNow | Platform administration fundamentals | Entry level | New platform users and administrators |
| ServiceNow CAD | ServiceNow | Application development | Moderate to high | Developers and technical creators |
| ServiceNow CIS ITSM | ServiceNow | IT service management | Moderate | IT process implementers and consultants |
| ServiceNow CIS SM | ServiceNow | Service mapping | Moderate to high | CMDB and infrastructure professionals |
| ServiceNow CIS RC | ServiceNow | Risk and compliance | Moderate | GRC specialists |
When you are ready to begin preparing, you can solidify your knowledge and boost your confidence by using the best exam questions provided through Cert Empire’s CSA preparation resources, which help you practice in an authentic and skill enhancing manner.
Why Practice Exam Questions Are Essential for Passing ServiceNow CSA Exam in 2026
Passing the CSA certification isn’t about memorizing terms or rot learning, it’s about developing the aptitude required of a system administrator. Loaded with detailed explanations and extensive references, Cert Empire’s CSA Exam Questions are designed to help you think like an actual ServiceNow administrator. These practice questions mirror the ServiceNow exam pattern, guiding you through what’s required to pass the exam on your first attempt.
Prepare Smarter with Exam Familiar Quiz
The CSA exam is challenging and broad, but consistent practice transforms that difficulty into strength. By regularly solving real exam-style questions, you’ll improve your pacing, reduce anxiety, and recognize recurring question logic. Over time, the format will feel second nature, allowing you to focus on accuracy instead of uncertainty on exam day.
Master Every Domain with Real Exam Logic
The CSA practice questions cover all official domains in the correct proportion. This means you’re not just preparing one domain, but all of them, making your exam preparation comprehensive. Discover the full set of ServiceNow certifications to understand the variety of available exams.
What’s Included in Our CSA Exam Prep Material
It’s not just a question blob that we offer, but a whole experience that transforms your exam preparation. Here is exactly what you get:
PDF Exam Questions
- Instant Access: Start preparing right after purchase with immediate delivery.
- Study Anywhere: Access the soft form questions from your phone, laptop, or tablet.
- Printable Format: Ideal for offline review and personal note-taking, and especially if you prefer to study from hard-form documents.
Interactive Practice Simulator
- Question Simulation: Our online CSA exam practice simulator is designed to help you interactively review and prepare for the exam with tailored features such as show/hide answers, see correct answers etc.
- Flashcard-like Practice: Save your toughest questions and revisit them until you’ve mastered each domain.
- Progress Tracking: The progress tracking feature of our quiz simulator lets you resume your study journey right from where you left.
3 Months of Unlimited Access
Enjoy full, unrestricted access for three months, long enough to practice, revise, and retake simulations until you are satisfied with your results.
Regular Updates
System administration is an ever-evolving field, so being current is the cornerstone of CSA exam prep. Being mindful of that, CertEmpire’s certified exam coaches keep the content of the practice questions up to date with the latest exam requirements so that you always have the latest exam questions and resources available to you.
Free Practice Tests
To make the decision easy for you, we offer free practice tests for the CSA exam. Look at the right side-bar and you will find the free practice test button that will take you to a sample free CSA practice test. Go through the free CSA exam questions section and discover the richness of our practice questions.
Free Exam Guides
Cert Empire offers free exam preparation guides for CSA. You can find a trove of CSA related exam prep resources at our website in our blog section. From tailored study plans for success in CSA to exam day guidelines, we have covered it all. Cherry on the top, you do not have to be our customer to access this material, and it is free for all. You may explore all certifications to see how each category connects to others.
Important Note
Our CSA Exam Questions are updated regularly to match the latest ServiceNow exam version.
The Cert Empire content team, led by certified CSA professionals, has taken the newest release and added updated concepts, frameworks, and navigation techniques / data administration practices / automation workflows to ensure relevance.
✔ Each question includes detailed reasoning for both correct and incorrect options, helping you understand the full context behind every answer.
✔ Every solution links to official ServiceNow references, allowing you to expand your knowledge through verified documentation.
✔ Mobile-Compatible – Both the PDF and simulator versions are easy to use across smartphones, tablets, laptops, and even in printed form.
The CSA remains one of the most respected and highest-paying certifications in system administration, proving mastery of platform navigation, user management, data configuration, service automation and scripting fundamentals.
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I studied from Cert Empire’s CSA file, and it made preparation easy. The explanations were short and clear. With steady practice, I passed my CSA exam smoothly.
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