Q: 6
[Service Cloud Solution Design]
Universal Containers is implementing Service Cloud to make the workflow more efficient
and improve customer support.
When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to
the right customer information?
Options
Discussion
Option A fits here since optimizing the UI directly helps agents get to the right info fast, which is what Service Cloud rollout should focus on. Pretty sure this one's about efficiency, not data model tweaks. Agree?
Option A. but honestly Salesforce could make the default UI less painful. Still, that's what they'd expect on the exam.
C or A, but I don’t think C is really about agent access to info. A is the usual trap in these Service Cloud design questions, seen it pop up before.
B , had something like this in a mock and B was the answer there.
My pick: B from what I've seen in practice tests and the study guide.
Probably A since UI tweaks help agents find info faster, but open to arguments for B if I've missed something.
Definitely A. Improving the UI is key here for agent efficiency since it lets them find what they need faster. B sounds logical but it's more about changing what data is actually available, which isn't always needed for workflow speed. There's some overlap but for exam logic A makes sense. Agree?
Why not B? Shouldn’t tailoring the objects actually impact what info agents can access?
C/D? B makes sense for data exposure, but the question is asking about workflow efficiency and agents getting to info fast. From my experience with Service Cloud, optimizing UI (A) actually helps the most in day-to-day use because agents don't struggle searching for records. Pretty sure A gets the nod here, unless we're talking security or access controls specifically. Anyone disagree?
Option B
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