Q: 5
[Implementation Strategies]
Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software
engineering team would like to track their projects within Salesforce.
Which solution should the consultant recommend?
Options
Discussion
C, Practice exams and official Salesforce documentation both mention AppExchange apps for project tracking use cases, so that's what I'd stick with.
A I think creating a new Case record type could let them track projects too.
Why does Salesforce keep making us choose between hacking Cases and buying an app? With project tracking, AppExchange apps (C) are just built for it. Cases just aren’t meant for that use case imo.
C , AppExchange apps are built for this and way better for project tracking than trying to twist Cases into something they're not. A is kind of a trap since that's more for service issues, not projects. Open to being wrong though.
C imo, because AppExchange apps are built for project tracking, so they save a lot of setup compared to customizing Cases. I've seen this recommended on practice tests too.
Maybe A makes sense here, because using a new Case record type is quick and can be customized for projects. I get that Cases aren't ideal for project management, but if they already use Service Cloud, this could work without extra apps. Not totally sure, though-does anyone see a downside?
Why are so many leaning toward customizations when AppExchange apps exist for this exact purpose? Wouldn't C be more scalable?
Had something like this in a mock and picked C. AppExchange has dedicated project tracking apps with timelines, tasks, dependencies-all the stuff you'd expect for engineering projects. Making Cases work would be really clunky in comparison. Pretty sure C is best unless the scenario blocks third-party installs, which it doesn’t mention. Agree?
Its C. AppExchange is designed for project tracking, A can look tempting but it won’t provide full project management features.
C, not A. AppExchange has proper project management tools, more features than adapting Cases. Pretty sure that's the best approach.
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