Q: 20
[Case Management]
Cloud Kicks provides regular and special support to customers. When a special case is created, a
dedicated account manager needs Read-Only access and a support specialist needs Read and Write
access.
Which feature will provide the required level of access?
Options
Discussion
Yeah I think B makes the most sense for what they're asking. Case teams give you a way to set read/write or read-only per user on individual cases, so it matches needing different access for just the special cases. Pretty sure it's not C unless they want something more global. Anyone see it another way?
Its C. Official guide covers manager groups and I've seen them on some practice exams tied to access scenarios.
C vs B. I've seen official practice tests mention manager groups in this context, might be worth reviewing the guide.
It’s B for this. Case teams let you assign specific roles and permissions right on individual cases, so you can set read-only for the account manager and read/write for support. That’s what the scenario is asking for I think, unless I missed a detail.
Not convinced A is right since View All grants broad access, not case-specific like they want here.
B tbh. Case teams let you pick who gets what access per case so fits this exact scenario. Pretty sure that's how it's supposed to work, unless I'm missing something here.
Option B makes sense to me too. Case teams let you give custom access at the case level, so you could have one user get read/write and another only read. View All (A) would give too much access system-wide, not per case, so that's probably a trap. Anyone disagree?
B case teams let you assign different access to users per case. The support specialist can get Read/Write and the account manager just Read-Only. Pretty sure that's what they're wanting here.
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