Q: 17
[Case Management]
Using the Lightning Service Console, how can a contact center manager see which service agents are
currently available to accept new cases?
Options
Discussion
Really clear wording here. C
B tbh
Call it C since the Omni-Channel Supervisor tab gives real-time agent status. It lets managers track who's available or busy on cases, which matches what the question asks. Pretty sure this is right, but if anyone's using custom dashboards maybe weigh in.
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