Q: 16
[Interaction Channels]
A business-to-consumer (B2C) company wants to decrease service costs. Currently,
customers pay invoices and update their contact Information by mailing paper payslips back to the
company.
What is the recommended solution to meet the requirements?
Options
Discussion
Makes sense to pick A here. Experience Cloud lets customers handle both payments and info updates online without needing agents, which really drops service costs. C is more about call centers, so I'm pretty sure A is the better fit. Agree?
Option A is better here-paper mail processing is expensive, and Experience Cloud offers scalable self-service plus payment integration. B sounds good but "check processing" isn't really a digital move. Not 100 percent sure, open to other thoughts.
B is a trap, since check processing isn't scalable. A fits as Experience Cloud supports self-service and payment integration.
Option C
Not B, A. Official guides and practice exams both push Experience Cloud for automating these tasks.
A or C? Not sure since C covers payments but A is more scalable. Anyone else split?
A that's the self-service web portal, covers both payments and info updates. Pretty sure that's what the question wants.
I don't think it's B. A is right.
A, saw a similar question show up in an old set of practice Qs.
A Self-service portal like Experience Cloud is the go-to here for automating payments and contact updates, not voice or bots.
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