Q: 15
[Industry Knowledge]
Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure key
performance indicators (KPIs) and product support planning within its Service organization. CK has at
least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has
yet to implement any Einstein Al products.
Which approach should the consultant recommend to start. Al efforts at CK?
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