Q: 14
[Case Management]
Universal Containers (UC) provides customer support for two separate business groups. UC
requires that cases for each business group have different support processes and fields.
Which feature should a consultant implement to meet the requirement?
Options
Discussion
C tbh, dynamic forms give you field variation. Official guide and practice test talk about this use case.
B imo, had something like this in a mock and record types was correct for separate processes and fields per business group.
Yeah, that's B. Record Types handle both support process and field differences by group. Dynamic Forms (C) is only about the UI fields shown, not process logic. Pretty sure this is what Salesforce expects here. Disagree?
Option B. seen similar in practice. Nice clear scenario for record types.
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