Q: 13
[Service Cloud Solution Design]
Cloud Kicks is preparing to launch Service Console to a large set of service agents. Feedback from a
pilot group of users revealed they would like
a quick way to navigate the console, including changing tabs, saving records, and searching.
What is the recommended feature to improve productivity?
Options
Discussion
A. saw similar on a real exam and keyboard shortcuts were flagged as best for tab switching and fast navigation.
I’m leaning A, since keyboard shortcuts are built for quick nav across tabs, searching, and simple saves in Service Console. The official study guide also highlights them as a big productivity boost. Custom macros are more for repeated multi-step actions, not basic navigation. Anyone see a different take in their practice exams?
Pretty sure it's A. Keyboard shortcuts let agents move around tabs, save, and search fast. I've seen similar recs in the official guide, so this matches what Salesforce suggests.
Probably A here, but kinda confused between shortcuts and macros. Think keyboard shortcuts help with all the quick navigation and actions the question mentions. Can someone confirm if that's right?
C or A. I picked C because custom macros automate a bunch of tasks at once, which feels like it would save time in the console. But on a second look, maybe that's more for process automation than for navigating or searching fast. If the main pain point is just moving around and basic actions, A might really be better. Anyone else initially think macros like me?
I saw something like this in a practice set, went with C.
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