Q: 11
[Interaction Channels]
Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK
has recently received complaints from customers who have set their communication preferences to
email only or text only.
What is the most efficient solution the consultant should use to meet the requirements?
Options
Discussion
C. not A or B. The Do Not Call field directly ties into Lightning Dialer logic so calls can't go out if it's true. I think that's the only reliable way based on how Salesforce is setup.
A is wrong, C. Official exam guides and hands-on practice will show Do Not Call is the Salesforce way to stop Dialer calls efficiently.
C
Removing the phone number or hiding it (A/B) doesn’t prevent calling with Lightning Dialer. Setting Do Not Call to True is how Salesforce stops those outbound calls automatically. That’s the efficient fix. Anyone see issues with this?
Removing the phone number or hiding it (A/B) doesn’t prevent calling with Lightning Dialer. Setting Do Not Call to True is how Salesforce stops those outbound calls automatically. That’s the efficient fix. Anyone see issues with this?
Probably C. The "Do Not Call" field tells Lightning Dialer not to allow calls, which is what you want for customers preferring email or text. B might look correct but it just hides info, doesn't stop outgoing calls. Could be confusing so watch out for that trap.
Its C. Dynamic Forms (B) looks tempting but just hides fields, doesn't prevent Dialer use. I've seen similar questions trip people up there, so C is safest for compliance with communication preferences.
Definitely C. Marking the Do Not Call field makes Lightning Dialer respect those preferences, so calls won't go out by accident. Just hiding or removing the number (A/B) doesn't actually block dialing. Unless CK customized something, C should solve it.
C , but only if the Lightning Dialer respects "Do Not Call" for every scenario. If someone has a weird custom process that ignores the field, then C wouldn't help, but out-of-box that's not typical.
C not B. Dynamic Forms just hides the field but doesn't block Lightning Dialer calls, which is a common trap. From similar exam questions, C (Do Not Call) is what Salesforce relies on for this scenario.
Don’t think A or B does what’s needed, C is the right one. "Do Not Call" is enforced by Salesforce and stops Dialer, which official resources mention for these channel preference scenarios.
Don’t think hiding or removing the number (A or B) actually stops Lightning Dialer users from starting calls, since the function is tied to record action not the field. C sets Do Not Call, which Salesforce uses to block call attempts natively. Pretty sure that’s what exam scenarios expect here, unless I missed something subtle in recent updates.
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