Q: 9
Cloud Kicks wants to measure the adoption of its Sales Cloud rollout.
Which key performance indicator (KPI) should the consultant recommend?
Options
Discussion
Option A Had something like this in a mock and A was correct since closing opportunities (even Closed Lost) means reps are actually using the Sales Cloud processes. User logins (B) just shows access, not adoption. Pretty sure it's A but open to other thoughts.
I'd actually go with A here. Logging in (B) isn't enough, closing opps shows they're using the process.
Guessing B this time. Number of user logins feels like an adoption metric, not actual process success but shows system usage.
B or A
B seems right to me, since user logins track if people even start using Sales Cloud after rollout. A feels more about deep usage, but login numbers usually get used for early adoption KPIs. Not 100 percent sure though.
B seems right to me, since user logins track if people even start using Sales Cloud after rollout. A feels more about deep usage, but login numbers usually get used for early adoption KPIs. Not 100 percent sure though.
Salesforce always asks for granular KPIs but never says if they mean actual process adoption or just system access. I'd go with B here, since user logins in the last month are a straightforward way to check if folks even started using Sales Cloud post-rollout. Maybe not perfect, but pretty common as an early adoption gauge. Wouldn't be shocked if A gets picked in some contexts, though. Agree?
Counting Opportunities Closed Lost (A) makes sense because it proves reps are using core Sales Cloud functionality, not just logging in and looking around. Logins (B) show activity but don't confirm actual sales process engagement. I think A is what they want here but let me know if you interpret adoption differently.
Its A. Counting Closed Lost opps tracks users actually working in Sales Cloud, not just signing in. Logins (B) could be just checking email or dashboards, doesn't prove they're using features. Pretty sure that's what the exam wants.
B or A-I'd probably go with B here. Number of user logins in the last month feels like a direct way to see if people are even getting into Sales Cloud, which is step one for adoption. I get that A is about deals worked but maybe tracking logins is more adoption-specific? Could be a trap though.
A makes sense for tracking adoption, especially if they want to see actual opportunity outcomes after rollout. Logins don't always mean real usage. Pretty sure A is what they'd look at! Agree?
C or A? B (logins) sounds like a trap-it tracks usage but not real adoption of the Sales process itself. A is better here since "Closed Lost Opps" means users are actually working deals, not just logging in. Pretty sure that's what Salesforce looks for as proof of rollout adoption, but open to other ideas if folks disagree.
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