Q: 6
How can a consultant determine which capabilities of a Sales Cloud implementation are required
during the Discovery phase?
Options
Discussion
Option C
C or B, but leaning to C. Nice clear question, feels like what practice exams are showing lately.
C is correct here. You figure out capability needs by watching how end users actually work during Discovery, not just by setting KPIs or demoing stuff. Pretty sure that's the standard approach for this phase, but let me know if you see it differently.
Its B
Gotta be C, since Discovery's all about seeing how users actually work.
Most practice tests and the official guide point to C.
C vs B for me. Demoing (A) feels like a trap here since it’s more about showing features, not gathering requirements. I think C since observing users is key in Discovery, but maybe B if KPIs were mentioned more specifically. Open to other takes.
A is wrong, C. The trap here is thinking a demo (A) helps with requirements when Discovery should be all about observing what users really do. Pretty sure C is what exam reports say too.
C is what I picked too. Watching how users actually work uncovers hidden needs you might miss if you just ask them or demo stuff. Not 100 percent sure but in Discovery, direct observation always gave me the best requirements.
Its C. Observing end users lets you see their real processes and pain points, instead of just hearing what they think they need. KPIs (B) come later once you know the requirements. Pretty sure about this from my last project, but open if anyone disagrees.
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