A significant problem in Change Management is the lack of clear ownership for the services or processes being impacted. When no individual or group feels accountable for the outcome of a change, it can lead to resistance, poor implementation, and a failure to sustain the new state. Ownership ensures that changes are championed, resources are allocated, and the long-term health of the service is maintained post-implementation. The other options listed are benefits or goals of a well-executed change management process, not problems.

A. Greater ability to absorb a large volume of change: This is a primary benefit of a mature change management process, enabling an organization to adapt more effectively.

B. Increased visibility and communication of changes: This is a positive outcome of a structured change management framework, not a problem.

D. Better alignment of IT services to actual business needs: This is a strategic goal of change management, ensuring that modifications provide tangible value to the business.

1. ASQ Quality Press. The Certified Quality Improvement Associate Handbook, Third Edition. (2020). In Part IV: Improvement, the text emphasizes the role of teams and management in driving change. A lack of this involvement, which constitutes ownership, is a primary reason for the failure of improvement initiatives. (See Chapter 16: Process Improvement).

2. Kotter, J. P. (1995). "Leading Change: Why Transformation Efforts Fail." Harvard Business Review, 73(2), 59–67. This foundational academic article identifies "Not Establishing a Great Enough Sense of Urgency" and "Lacking a Vision" as key failures, both of which are symptoms of a lack of leadership ownership in the change process.

3. MIT OpenCourseWare. (2010). 15.311 Organizational Leadership and Change, Spring 2010. Lecture Notes, "Implementing Change: The Change Process." The course materials highlight that successful change requires strong sponsorship and local ownership to overcome inevitable resistance and ensure the change is embedded in the organization.