Preparing care team members for interacting with accreditation surveyors is a crucial part of the

accreditation process. The best approach is to brief them onsurvey activities and what questions to

expect (Option C). This involves providing them with an understanding of the survey objectives, the

day’s schedule, and the types of questions that surveyors may ask1. This approach helps to ensure

that team members are well-prepared and confident when interacting with surveyors. Reviewing

patient records proactively (Option A) and summarizing and discussing past survey findings (Option

B) can also be helpful, but these activities are more focused on identifying and addressing potential

issues before the survey, rather than preparing team members for the survey itself. Providing

techniques to defer surveyor questions to leaders (Option D) could potentially create a perception of

lack of transparency or evasion, which could negatively impact the survey results.

Reference:

https://www.jointcommission.org/what-we-offer/accreditation/health-care-settings/laboratoryservices/prepare/prepare-support/8-best-practices-to-prepare-for-the-survey/