1. National Contract Management Association. (2019). Contract Management Body of Knowledge (CMBOK) (6th ed.). Section 1.3.4, "Make-or-Buy Decisions." The decision to "buy" from an external source is the foundational step leading to outsourcing.
2. Lacity, M. C., & Willcocks, L. P. (2015). A new approach to automating services. MIT Sloan Management Review, 57(1), 13-16. This article discusses outsourcing as the established practice of obtaining services from outside an organization.
3. Handfield, R. B. (2006). A Brief History of Outsourcing. North Carolina State University, Supply Chain Resource Cooperative. Page 2 defines outsourcing as "the strategic use of outside resources to perform activities traditionally handled by internal staff and resources."