The Direct Store Delivery (DSD) process in Consumer Goods Cloud encompasses all delivery-related tasks, such as collecting payments, taking signatures, and recording deliveries. To perform these actions, users require specific object and field permissions. The "Lightning Direct Store Delivery" permission set is specifically designed to grant users the necessary access to the objects, fields, and functionalities required to execute the entire DSD workflow. Without this permission set, a user would lack the fundamental access rights to perform any delivery tasks, leading to the failure of all related test cases.

A. The tester did not have the Lightning Retail Execution Plus Permission Set added

This permission set grants access to advanced features like Penny Perfect Pricing and Einstein Object Detection, not the core functionality for Direct Store Delivery tasks.

C. The tester is outside the geofence for the store

Being outside the geofence typically prevents a user from checking into a visit. It would not necessarily cause all subsequent delivery tasks within the visit to fail universally.

D. The KPIs are too extreme and causing the system to fail

Key Performance Indicators (KPIs) are used to measure task performance. They do not control a user's ability to execute the task itself or cause a system-level failure.

1. Salesforce Help, Consumer Goods Cloud Documentation, "Standard Permission Sets for Consumer Goods Cloud": This document explicitly lists the "Lightning Direct Store Delivery" permission set and describes its purpose: "Grants permissions to access objects and fields required for the Direct Store Delivery process." This directly supports that its absence would prevent users from performing delivery tasks.

2. Salesforce Help, Consumer Goods Cloud Documentation, "Direct Store Delivery in Consumer Goods Cloud": This section details the DSD process, which includes various delivery tasks. The prerequisites for this process invariably include assigning the correct permissions to the user, reinforcing the importance of the specific DSD permission set for these tasks to function.