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Q: 1
An analysis of a company’s strengths, weakness, opportunities and threats (SWOT) is designed to be used to
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Q: 2
A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product. the customer should take which of the following actions?
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Q: 3
Who is responsible for establishing goals for a comp that is in the early stages of developing a quality system?
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Q: 4
A production line has a dropped OEE by 10% from the previous week. The MTBF = 5.4 min, and MTTR = 17.8. Which of the following is the most appropriate step to take in order to solve this substantial 1al loss of performance based on the information available? maintainability
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Q: 5
Which of the following sets of elements represents the four levels of training evaluation?
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Q: 6
Which of the following communication skills is most important for a virtual team to have to avoid making incorrect assumptions?
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Q: 7
The Baldrige criteria for performance excellence defines management by fact as including which of the following?
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Q: 8
A cross-functional team has been working t>n a process improvement project that affects departments A. B. C. and D. Once the project is completed, which of the following people associated with the team is responsible for ensuring that the changes are integrated into the processes of the affected departments?
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Q: 9
A company wants to provider training in quality at the appropriate levels for all employees in the company. Which of the following; people should be invited to help develop the needs analysis for this training?
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Q: 10
Which of the following factors is characteristic of companies that excel in customer satisfaction?
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