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Q: 11
A Belt has determined that the insurance claim form needn’t be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.
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Q: 12
With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.
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Q: 13
Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations from the Mean.
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Q: 14
Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.
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Q: 15
To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.
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Q: 16
One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.
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Q: 17
Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.
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Q: 18
A tool we use to identify possible failures (defects) in our process and the impact they may have is the _________________.
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Q: 19
SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.
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Q: 20
The Pareto Chart is a tool that displays data that typically follows what ratio?
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Question 11 of 20 · Page 2 / 2

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