The Exploration phase is the final stage in the ServiceNow Discovery process. After a device has been scanned, classified (e.g., as a Windows Server), and identified (matched to an existing CI or determined to be new), the Exploration phase begins. This phase launches additional, more specific probes to gather detailed attributes about the configuration item (CI). This includes information such as running processes, installed software, memory, CPU, network adapters, and other granular data, effectively asking the device, "What else can you tell me about yourself?".

A. Are you there? How will I classify you?

This statement combines the purpose of the Scanning phase ("Are you there?") and the Classification phase ("How will I classify you?"), not the Exploration phase.

C. Have I seen you before?

This question represents the core purpose of the Identification phase, which uses unique identifiers to check if the device already exists as a CI in the CMDB.

D. How should I classify you specifically?

This is a more detailed way of describing the Classification phase, where Discovery determines the device's type (e.g., server, router) to decide which probes to use next.

1. ServiceNow Product Documentation (Washington DC): Discovery phases.

Reference: In the section describing the four phases

the "Exploration phase" is defined as the stage where "Discovery uses exploration probes to gather more detailed information about the device

such as the applications running on it." This directly supports the correct answer's explanation.

2. ServiceNow Product Documentation (Washington DC): Horizontal discovery.

Reference: The documentation outlines the four phases in order. It states that after Identification

"The Exploration phase launches the exploration probes that are appropriate for the device type to gather additional information." This confirms Exploration is about gathering "additional information."

3. ServiceNow Now Learning: IT Operations Management (ITOM) Visibility and Governance Fundamentals.

Reference: Module: "Discovery Fundamentals". This courseware explains that the Exploration phase is responsible for collecting in-depth details and relationships for the discovered CI

which aligns with asking the device for more information about itself.