When reviewing a normalization suggestion in ServiceNow Software Asset Management, an asset manager has two primary actions. They can Accept the suggestion, which automatically updates the associated discovery model with the suggested, normalized values for Publisher, Product, and Version. Alternatively, they can Reject the suggestion. Rejecting a suggestion prevents the same normalization rule from being applied to that specific software package in future normalization runs, effectively ignoring it permanently unless manually addressed.

C. Save: "Save" is a generic UI action to save changes to a record form but is not a specific workflow action for processing a normalization suggestion.

D. Ignore: The correct term for this action is "Reject." The description of making fields read-only is also inaccurate.

E. Create: The "Accept" action performs the update, which may result in the creation of a new discovery model if one doesn't exist, but "Create" is not the name of the action itself.

1. ServiceNow Product Documentation - Review and act on normalization suggestions:

"When you review a normalization suggestion

you can either accept or reject it."

Accept a normalization suggestion: "When you accept a suggestion

the discovery model is updated with the suggested values. The state of the suggestion changes to Accepted."

Reject a normalization suggestion: "When you reject a suggestion

the suggestion is ignored. The next time the scheduled job is executed

it does not pick the same package or rule that was rejected previously. The state of the suggestion changes to Rejected."

Source: ServiceNow Product Documentation

"Software Asset Management workspace > Normalization > Review and act on normalization suggestions".