The ServiceNow Software Asset Management (SAM) Professional application includes built-in, out-of-the-box capabilities to manage complex license metrics for top-tier software publishers as part of its standard features. This core functionality, often referred to as publisher packs, specifically provides support for managing licenses from IBM, Microsoft, Oracle, and VMware without requiring additional installations or separate subscriptions beyond SAM Professional.

The statement would be false if these capabilities required a separate purchase or were not part of the baseline SAM Professional product. However, managing these specific high-value publishers is a primary feature and value proposition of the SAM Professional offering, and thus is included in its standard configuration.

1. ServiceNow Product Documentation, "Software Asset Management": The overview for the Software Asset Management application explicitly details its core function to manage complex licenses. It states, "Get a comprehensive and accurate view of your software assets from publishers like Microsoft, Oracle, VMWare, and IBM." This confirms that support for these publishers is a fundamental, baseline feature. (Source: ServiceNow Product Documentation, Washington D.C. Release, "Software Asset Management," Section: "Benefits").

2. ServiceNow Product Documentation, "Publisher packs for Software Asset Management": This section details the specific, out-of-the-box support for major publishers. It lists Microsoft, Oracle, IBM, and VMware among the publishers with dedicated license management capabilities included within SAM Professional. For example, it describes, "The Software Asset Management Professional application supports Oracle Database and its associated options and management packs," and "The Software Asset Management application enables you to track and manage your VMware product licenses." (Source: ServiceNow Product Documentation, Washington D.C. Release, "Publisher packs for Software Asset Management").

3. ServiceNow Product Documentation, "IBM license management": The documentation confirms that specific metrics like Processor Value Unit (PVU) and Resource Value Unit (RVU) are managed within the baseline SAM Professional application. It states, "With the Software Asset Management application, you can track and manage your IBM licenses to determine license compliance." (Source: ServiceNow Product Documentation, Washington D.C. Release, "IBM license management," Section: "Overview").