The Software Asset Management (SAM) Content Service is enabled by default when the SAM Professional plugin is activated. However, it is not mandatory and can be disabled. ServiceNow provides a specific configuration module where an administrator can explicitly opt out of the service.

The statement "True" is incorrect because it makes the false claim that the service "cannot be opted out." While the service is automatically enabled to provide immediate value, organizations retain full control and can disable it if their policies or operational needs require it.

1. ServiceNow Product Documentation - Software Asset Management: The official documentation explicitly describes the procedure to disable the service. On the "Opt out of the Software Asset Management Content Service" page, it states, "You can opt out of the Software Asset Management Content Service at any time." It then provides the navigation path: All > Software Asset > Administration > Content Service Setup and instructs the user to deselect the Opt-in check box.

Source: ServiceNow Product Documentation, "Opt out of the Software Asset Management Content Service," Washington D.C. Release.

2. ServiceNow Product Documentation - Content Service Setup: The "Content Service Setup" page within the product documentation details the configuration options. It describes the "Opt-in" field as the mechanism to "Select the check box to opt in to the Content Service. Clear the check box to opt out." This confirms that opting out is a designed feature.

Source: ServiceNow Product Documentation, "Content Service Setup," Washington D.C. Release.

3. ServiceNow Now Learning - Software Asset Management (SAM) Fundamentals On Demand: The official training courseware covers the initial setup and configuration of the SAM Professional application. In the modules discussing implementation and administration, it is explained that the Content Service is a key feature that is on by default but can be managed via the Content Service Setup module, which includes the option to opt-out.

Source: ServiceNow Now Learning, Course: "Software Asset Management (SAM) Fundamentals On Demand," Module: SAM Professional Implementation.