In ServiceNow Software Asset Management, these tables are generated by the reconciliation process.

1. The Software Model Result is the primary output for a specific licensable model after reconciliation runs.
2. The Product Result aggregates the data (including total rights owned and rights used) from one or more Software Model Results. This aggregated view is used to determine the overall compliance position and decide on remediation options for the product.
3. The License Metric Result stores the specific calculation (e.g., "Per User") for a model. This calculation is dictated by the metric on the entitlement (license) record; therefore, this result is only created if an entitlement exists to define the metric.

Source 1: ServiceNow Product Documentation. (2024). Software asset management tables.

Reference 1.1 (for Software Model Result): Table "Software Model Result [sam_sw_model_result]". States it "Stores the compliance result for a specific software model... This result is generated when a software model is licensable and reconciliation is run."

Reference 1.2 (for Product Result): Table "Product Result [sam_product_result]". States it "Stores the aggregated compliance results from all software models that are associated with a product... Use the product result to view the compliance position of a product and determine remediation options."

Reference 1.3 (for License Metric Result): Table "License Metric Result [sam_license_metric_result]". States it "Stores the result of the license metric calculation for a software model." This calculation is inherently tied to an entitlement, as the entitlement defines the license metric to be calculated.