Q: 10
HOTSPOT Define the three catalogs that support the request and procurement process.
Your Answer
Discussion
Wouldn't it matter if you’re dealing with non-standard items? I’ve seen Product Catalog used for internal hardware models, but if procurement is through a vendor’s marketplace integration, some orgs bypass the internal catalog and map requests straight from Vendor Catalog. Does Service Catalog still apply then or does that process skip it?
Ugh, ServiceNow has too many catalogs-always Product Catalog, Service Catalog, Vendor Catalog here.
Good one, these are Product Catalog, Service Catalog, and Vendor Catalog.
Doesn't the Service Catalog also include some models, not just the services and items users can request? I always get confused between what lives in Product vs Service Catalog in SAM context. Anyone else?
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