Q: 10
HOTSPOT Define the three catalogs that support the request and procurement process. 
Your Answer
Discussion
Nah, not Service Desk Catalog here. The three for request and procurement are Product Catalog (all internal models), Service Catalog (user-facing requests), and Vendor Catalog (third-party supplier items). Easy to mix up "Supplier" wording, but ServiceNow uses Vendor Catalog.
Wouldn't it matter if you’re dealing with non-standard items? I’ve seen Product Catalog used for internal hardware models, but if procurement is through a vendor’s marketplace integration, some orgs bypass the internal catalog and map requests straight from Vendor Catalog. Does Service Catalog still apply then or does that process skip it?
Ugh, ServiceNow has too many catalogs-always Product Catalog, Service Catalog, Vendor Catalog here.
Yeah, it's easy to mix these up. The three catalogs for SAM requests are: Product Catalog (all internal models/assets), Service Catalog (what users actually request), and Vendor Catalog (external supplier items). Pretty sure that's what ServiceNow expects here. Correct me if you see it differently!
Good one, these are Product Catalog, Service Catalog, and Vendor Catalog.
Service Desk Catalog should be one of them here, not Vendor Catalog.
Doesn't the Service Catalog also include some models, not just the services and items users can request? I always get confused between what lives in Product vs Service Catalog in SAM context. Anyone else?
Be respectful. No spam.
