The Software Model Lifecycle Report is the specific tool within ServiceNow Software Asset Management (SAM) designed to address this requirement. This report provides a comprehensive view of all software models and their associated lifecycle phases, including General Availability, End of Life (EOL), and End of Support (EOS) dates. By running this report, an organization can proactively identify software that is, or will soon become, unsupported. This visibility is crucial for planning upgrades and mitigating the security vulnerabilities associated with using EOL/EOS software.

A. Software Models with deactivated discovery maps: This indicates which software models are no longer being actively discovered, which is a configuration status, not a direct report on lifecycle risk.

B. License Position Report: This report focuses on license compliance, showing whether an organization is over-licensed or under-licensed. It does not primarily report on software lifecycle status.

D. Software Product Lifecycle Report: While related, this report operates at the higher 'Product' level (e.g., Microsoft Office). The 'Model' level report (e.g., Microsoft Office 2016) is more granular and actionable for identifying specific vulnerable versions.

E. License Workbench Report: The License Workbench is an interactive dashboard for managing and remediating license compliance issues, not a static report designed to show lifecycle information.

1. ServiceNow Product Documentation - Software lifecycle reports: "View the lifecycle information for all software models in your environment. Use this report to determine which software is nearing end-of-life

end-of-support

or is already expired. You can use this information to mitigate any risks to your organization." (ServiceNow. (2024). Software lifecycle reports. Washington DC release documentation. Section: Software Model Lifecycle Report).

2. ServiceNow Product Documentation - License Position Report: "The License Position Report shows the compliance status of all software models that are in use." (ServiceNow. (2024). License Position Report. Washington DC release documentation. Section: License Position Report). This confirms its purpose is compliance

not lifecycle.