The SNMP Query operation on a pattern for a custom device query allows Discovery to retrieve

information from the target device using the SNMP protocol. It is best practice to use the published

manufacturer’s device MIB, which is the official and standard definition of the device’s SNMP data.

Using the manufacturer’s device MIB ensures that the query is accurate, consistent, and compatible

with the device. Modifying the default MIB information, enabling SSH as a secondary protocol, or

using live devices in production are not recommended practices, as they may introduce errors,

security risks, or performance issues123.

Reference:

SNMP Query pattern operation - Product Documentation: San Diego - Now Support Portal

Load a MIB file - Product Documentation: Vancouver - ServiceNow

How Loading of MIB file works on SNMP Browser ( Pattern Step - SNMP Query) - Support and

Troubleshooting