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Q: 11
In Advanced Work Assignment, what does the overflow assignment capability do, if defined?
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Q: 12
From which one of the following can an agent create a CSM Case:
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Q: 13
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
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Q: 14
What is a limitation regarding synchronization between a case and its associated work order?
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Q: 15
What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?
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Q: 16
For security purposes certain roles cannot be assigned to a group or individual at the same time. Which of me following two roles would be restricted?
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Q: 17
What is the primary output from the Requirements Gathering workshop?
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Q: 18
Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)
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Q: 19

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

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Q: 20
How are ServiceNow’s out-of-the-box Customer Service Management applications packaged? (Choose two.)
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Question 11 of 20 · Page 2 / 2

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