Q: 12
FFF is considering developing a new website that will allow it to advertise and sell its high quality
jewellery products online. The Board of FFF has identified that the cost of developing and managing
a website would be relatively low. It is predicted that FFF will sell only a small percentage of its
products through the website, as most customers like the personal experience of shopping in store.
However, research undertaken by the Marketing Director indicates that the website could be
used very successfully by FFF for online marketing and customer communication. Therefore, the
Marketing Director has suggested that FFF should develop an IT/ IS strategy to ensure a strategic
focus for its website development. However, most of FFF's Board members, who are the main
shareholders of the business, believe that developing an IT/IS strategy is unnecessary in order to
develop and manage its website.
Which of the following arguments could be made by the Marketing Director to the Board of FFF to
persuade it that an IT/ IS strategy would be appropriate in relation to the current website
development?
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