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Q: 1
Which of the following statements relate to the 'hard Ss' in Mckinsy's model? Select ALL that apply.
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Q: 2
Performance appraisal systems are designed to meet a number of objectives. Which of the following is a positive objective of such a system?
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Q: 3
Q is a manager planning to introduce new workflow technology into a busy office environment. Q knows this will impact the work pattern of everyone in the office and is very concerned about the potential reaction from staff and how best to manage the change process. Q decides to document all possible factors and concerns. A list of all the positive factors in favour of change is made in one column, and all the factors against the change in another column. This analysis will enable Q to decide how best to reduce the strength of the factors opposing the change, and/or increase the strength of the factors in favour. Select the approach that Q is adopting.
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Q: 4
According to Kotter's process of change, what is the purpose of building a guiding coalition?
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Q: 5
With reference to Herzberg's motivation-hygiene concept (two-factor theory) relating to employee motivation, which of the following is a correct interpretation of his findings?
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Q: 6
Under UK Law it is an employer's duty to protect the health, safety and welfare of the employees and other people who may be affected by their business. In what manner must employers act? Select the THREE that apply.
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Q: 7
Which type of culture, according to Charles Handy, is identified by an individual's tasks being clearly defined and their power coming from their position in the hierarchy?
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Q: 8
Which of the following initiatives and schemes should be undertaken as a formal project? Select ALL that apply.
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Q: 9
Two management actions that would be expected to occur at the START of most successful organisational change programmes are:
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Q: 10
Porter's Value Chain model is divided into two main categories. From the choices below identify the TWO categories:
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