Q: 3
Q is a manager planning to introduce new workflow technology into a busy office environment. Q
knows this will impact the work pattern of everyone in the office and is very concerned about the
potential reaction from staff and how best to manage the change process.
Q decides to document all possible factors and concerns. A list of all the positive factors in favour of
change is made in one column, and all the factors against the change in another column. This
analysis will enable Q to decide how best to reduce the strength of the factors opposing the change,
and/or increase the strength of the factors in favour.
Select the approach that Q is adopting.
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