When deprovisioning ChromeOS devices for a hardware recall and replacement with different

models, choosing the "Different model replacement" option is crucial to retain the Chrome

Education/Enterprise Upgrade license compliance. This option ensures that the license is transferred

to the new device correctly, avoiding any compliance issues or the need to repurchase licenses.

Here's why this option is important:

License Transfer: It specifically designates the deprovisioning as being due to a hardware

replacement with a different model. This triggers the system to transfer the license to the new device

upon enrollment.

Compliance: It maintains the compliance of your Chrome Education/Enterprise Upgrade licenses,

ensuring you don't violate any licensing terms.

Cost Savings: It avoids the need to purchase new licenses for the replacement devices, saving your

organization money.

Power on or reboot the Chromebook.

Watch for the Chrome logo animation. This is the key moment to trigger enterprise enrollment.

Press Ctrl+Alt+E simultaneously. This keyboard shortcut interrupts the normal boot process and

redirects the Chromebook to the enterprise enrollment screen.

Follow the on-screen instructions. You'll be prompted to enter information such as the domain name

of the organization and enrollment credentials.

Why this is the correct method:

Enterprise Enrollment Timing: The Ctrl+Alt+E shortcut is specifically designed to be used during the

bootup sequence, before any user profile is loaded. This ensures the device is enrolled in the

organization's management system from the start.

Alternative Options: The other options mentioned are incorrect:

B (Sign in with credentials): This assumes the device is already enrolled and is used for regular user

login.

C (Ctrl+Alt+F): This shortcut is used for accessing the ChromeOS developer shell (Crosh) and is not

related to enrollment.

D (Ctrl+Alt+E at login): While technically possible to enroll at the login screen, it's not the

recommended method as it might not apply settings correctly to all user profiles.

Reference:

Enroll a Chrome device: https://support.google.com/chrome/a/answer/1360534?hl=en

To install a client certificate on a ChromeOS device for corporate Wi-Fi connectivity, it's necessary to

force-install the custom extension containing the certificate. This ensures the extension is installed

and activated on the device, enabling it to use the certificate for authentication. Here's how it works:

Custom Extension: The admin creates or obtains a custom extension that includes the client

certificate.

Force-Installation: Using the Google Admin console, the admin configures a policy to force-install the

extension on ChromeOS devices within the organization.

Device Activation: Once the device receives the policy, the extension is automatically installed and

activated, even if the user doesn't manually add it.

Wi-Fi Authentication: The installed extension allows the device to use the client certificate for

authentication when connecting to the corporate Wi-Fi network.

Option A is incorrect because guest mode installations are not persistent and won't apply the

certificate to the device's Wi-Fi settings.

Option B is incorrect because distributing through the Chrome Web Store is not necessary for a

custom extension intended for internal use.

Option D is incorrect because while the certificate encoding is important, it's not the primary step for

enabling Wi-Fi authentication.

Reference:

About ChromeOS device management:

https://support.google.com/chrome/a/answer/1289314?hl=en

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To prevent a ChromeOS device from shutting down while idling on the sign-in screen, you need to

adjust the power management settings. This can be done through the following steps:

Go to the Google Admin console.

Navigate to Device Management > Chrome Management > Device Settings.

Find the Power management section and locate the setting that controls idle behavior on the sign-in

screen.

Adjust the setting to prevent shutdown during idle periods.

Option A is incorrect because idle settings primarily control screen dimming and sleep behavior.

Option B is incorrect because user experience settings generally focus on visual and interaction

aspects, not power management.

Option C is incorrect because there isn't a specific "Allow shutdown" setting in ChromeOS device

settings.

To apply specific settings to a sub-OU without affecting the parent OU or top-level policy, you should

override the inheritance for that particular policy. This approach ensures that the sub-OU has

customized settings while the parent OU policies remain intact.

Verified Answer from Official Source:

The correct answer is verified from the Google Admin Console OU Management Guide, which

recommends overriding inherited policies for specific OUs when unique settings are required.

"To apply distinct settings to an OU without affecting higher-level OUs, override the inherited

settings. This approach keeps parent policies intact."

Overriding inheritance is essential for managing diverse device groups within large organizations,

allowing flexibility in policy application.

Objectives:

Customize OU settings efficiently.

Maintain organizational policy consistency.

Reference:

Google Admin Console OU Management Guide

This setting is specifically designed to prevent Chrome OS devices from sleeping or shutting down

when they are not actively being used, but are on the sign-in screen. This is ideal for public

environments like libraries where the devices are meant to be accessible at all times.

Other options are incorrect because:

B: This setting controls wake locks, which are used to keep a device awake under certain conditions.

It doesn't directly control sleep behavior on the sign-in screen.

C: This setting controls how users can turn off the device, but doesn't prevent the device from

sleeping on its own.

D: This setting controls the maximum length of a guest session, but doesn't affect the device's sleep

behavior on the sign-in screen.

Reference:

https://support.google.com/chrome/a/answer/3523633

Enabling Forced Re-enrollment ensures that even if a device is wiped (Powerwashed), it will

automatically re-enroll into the management domain once it connects to the internet. This feature is

crucial for maintaining control and management over devices, particularly in cases of theft or loss.

Verified Answer from Official Source:

The correct answer is verified from the Google ChromeOS Management Best Practices, where it

states that forced re-enrollment helps maintain device management post-wipe.

"When forced re-enrollment is enabled, devices that are wiped are automatically re-enrolled into

your domain when connected to the internet."

This setting ensures that the device will always be managed by the organization, regardless of

whether it has been wiped, thus mitigating data loss risks.

Objectives:

Manage device security and data integrity.

Implement forced re-enrollment for ChromeOS devices.

Reference:

ChromeOS Management Best Practices

The Single sign-on IdP redirection setting controls whether managed devices directly open the login

page of the third-party SSO provider (Identity Provider) or first prompt for Google account

credentials. By enabling this setting, you streamline the login process for users and eliminate the

confusion caused by the extra Google account prompt.

Option A is incorrect because it controls the frequency of re-authentication for SAML SSO, not the

initial login page.

Option B is incorrect because it relates to password synchronization between Google and the IdP, not

the login page redirection.

Option C is incorrect because it deals with how cookies are handled for SSO, not the login page

redirection.

To set up Zero-Touch Enrollment (ZTE), an administrator must go to Devices > Chrome > Enroll within

the Admin console. This is where they can generate the necessary enrollment tokens for automatic

enrollment of devices when they first connect to the Internet.

Verified Answer from Official Source:

The correct answer is verified from the Google ChromeOS Zero-Touch Enrollment Guide, which

specifies the steps to generate enrollment tokens.

"To create Zero-Touch Enrollment tokens, go to Devices > Chrome > Enroll in the Admin console."

Zero-Touch Enrollment simplifies the setup process for educational institutions by automatically

enrolling devices into management without manual intervention.

Objectives:

Automate device enrollment using Zero-Touch.

Simplify ChromeOS deployment in educational environments.

Reference:

Google ChromeOS Zero-Touch Enrollment Guide

To deploy ChromeOS devices as kiosks, the best approach is to implement Kiosk Mode policies. Kiosk

Mode allows a ChromeOS device to run a single app (like a custom-developed Chrome application) in

full-screen mode without user interference. This setup is ideal for retail environments where users

should interact only with the kiosk application.

Verified Answer from Official Source:

The correct answer is verified from the Google ChromeOS Kiosk Mode Configuration Guide, which

states that Kiosk Mode is specifically designed for running dedicated apps in a controlled

environment.

"Kiosk Mode enables ChromeOS devices to automatically start in a full-screen application, suitable

for customer interactions and single-use applications."

Kiosk Mode ensures that the device remains dedicated to the application, preventing users from

accessing other system features or settings, thus maintaining security and user focus.

Objectives:

Deploy ChromeOS devices as kiosks.

Run custom applications in a managed, locked-down environment.

Reference:

Google ChromeOS Kiosk Mode Configuration Guide