Comprehensive and Detailed In-Depth
The APMG Change Management Foundation identifies four key principles for engagement:
Inclusivity, Connectivity, Transparency, and Dialogue. The scenario describes open communication
("talk about anything"), trust, and achieving positive outcomes, which directly aligns with the
principle of Dialogue. Dialogue emphasizes two-way, trust-based communication that fosters
understanding and collaboration, enabling stakeholders to discuss concerns openly and work toward
solutions. Inclusivity focuses on involving everyone, Connectivity on linking people and ideas, and
Transparency on sharing information—none of which fully encapsulate the trust and conversational
outcome described here.
Reference: APMG Change Management Foundation, Chapter 4 – Engaging Stakeholders, Principles of
Engagement section.
