Comprehensive and Detailed In-Depth

The 'change curve' (based on Kübler-Ross’s model) describes emotional stages individuals experience

during change: shock, denial, frustration, depression, experiment, decision, and integration. The

APMG Change Management Foundation stresses proactive support to guide people through these

stages effectively. Option A ("Actively involve line managers in listening and providing support") is

recommended because line managers are well-positioned to offer personalized support, listen to

concerns, and help staff navigate emotions—key to moving through the curve. Option B

misinterprets negative emotions as a management failure rather than a natural response, Option C

isolates individuals, and Option D is passive and unsupported by the framework.

Reference: APMG Change Management Foundation, Chapter 3 – Individual Change, The Change

Curve section.