When awarding a contract, the key evaluation criteria should include:

Capability and capacity – The contractor must have the expertise, workforce, and financial strength

to complete the project.

Required insurance and bonds – Ensures financial protection against liabilities and project risks.

Qualified, licensed, and trained staff – Guarantees compliance with industry regulations and project

quality standards.

This aligns with best practices in procurement and risk management for facility operations​.

The best practice for reviewing SLAs in environmental stewardship-related services is to ensure that

they align with industry best practices (Option A).

Why Option A is Correct?

SLAs should incorporate sustainability-focused best practices to ensure energy efficiency, waste

management, and eco-friendly operations.

Benchmarking against environmental standards (such as LEED, ISO 14001, or WELL Building Standard)

ensures compliance with sustainability goals.

IFMA’s Environmental Stewardship & Sustainability competency highlights the importance of best

practices in sustainability-focused FM operations.

Why Other Options Are Incorrect?

Option B (How to negotiate the regulatory requirements): Compliance is important, but SLAs should

be based on best practices, not just regulatory minimums.

Option C (How to calculate maintenance and utility costs): Cost calculation is part of financial

planning, but sustainability SLAs focus on best practices, not just financials.

Reference:

IFMA Core Competency: Environmental Stewardship & Sustainability – Aligning SLAs with

sustainability best practices.

Source: IFMA Sustainability Management Guide (IFMA, 2023).

Facility managers use ASTM/IFMA standards when determining the assignment of floor area for

occupant groups. The ASTM International (formerly American Society for Testing and Materials) and

the International Facility Management Association (IFMA) have developed specific standards for

space measurement and allocation to ensure consistency and efficiency in facility planning and

management.

ASTM Standards: ASTM E1836 and ASTM E2570 provide guidelines for space measurement in

commercial and office spaces, ensuring accurate calculations of usable and rentable areas.

IFMA Standards: IFMA offers benchmarking and space utilization metrics that help facility managers

align space usage with organizational needs.

Comparison with Other Options:

Industry-specific standards (A): Varies by sector and does not provide a universally recognized

standard for space allocation.

Open Standards Consortium for Real Estate Standard (B): Primarily focused on real estate data

management rather than floor area assignment.

Accessibility standard (C): Primarily related to ADA compliance and does not specify space allocation

for occupants.

Reference: ISO 41001:2018 Facility Management, ASTM E1836/E2570, IFMA Standards

To maintain LEED certification and meet compliance requirements, the best approach is to review the

applicable LEED standards and align the cleaning policy with them. The correct process includes:

Identifying LEED-compliant equipment and supplies for janitorial services.

Ensuring cleaning chemicals, tools, and processes adhere to LEED sustainability guidelines.

Developing a policy and procedure document based on these standards.

Why the other options are incorrect:

(A) Consulting other professionals is useful but does not ensure compliance.

(B) Professional journals provide insights but may not specifically align with LEED certification.

(D) Vendors can provide input, but they may have biased recommendations based on their product

offerings​.

Installing sub-meters for each department (D) is the most equitable way to ensure accurate and fair

distribution of electrical costs. Sub-metering provides real-time, precise measurement of energy

consumption by each department, ensuring that they are only charged for what they actually use.

Advantages of sub-metering (D):

Encourages accountability and energy conservation.

Ensures fair and accurate billing.

Allows facility managers to monitor and optimize energy use.

Comparison with Other Options:

Net area occupied (A): Does not account for actual energy consumption—departments with energy-

intensive equipment would be unfairly subsidized by those with lower usage.

Negotiating chargeback rates (B): Creates inconsistency and potential disputes; lacks transparency.

Headcount-based charging (C): Fails to consider that energy usage varies based on equipment, not

just the number of people.

Reference: ISO 41001:2018 Facility Management, Strategic Facilities Management by RICS​

Continuity and recovery planning ensures an organization can maintain operations during and after

disruptions. According to IFMA’s Risk Management competency, business impact analysis (BIA) and

risk assessments are used to develop robust continuity strategies​.

Option C (Continuity and recovery plans) is correct because it addresses operational resilience and

disaster recovery.

Option A (Business workflow plans) focus on day-to-day operations, not crisis response.

Option B (Property inspections) ensure compliance and safety but do not focus on recovery.

Option D (Risk management analyses) identify risks but do not provide recovery solutions.

A well-structured continuity plan minimizes downtime and ensures business stability​.

When implementing an Integrated Workplace Management System (IWMS), failing to capture

requirements correctly at the start impacts cost and schedule (Option A).

Why Option A is Correct?

Poorly defined requirements lead to scope creep, rework, and misalignment with business needs,

increasing costs and delays.

A well-defined IWMS strategy ensures seamless integration, proper software configuration, and

efficient implementation.

IFMA’s Technology Core Competency emphasizes that FM professionals must define clear goals and

requirements upfront to avoid costly modifications later.

Why Other Options Are Incorrect?

Option B (Temperature control and cost): IWMS implementation does not directly impact HVAC

performance or temperature control.

Option C (Special relations and utilizing color): IWMS is a digital system and not related to spatial

aesthetics or color design.

Reference:

IFMA Core Competency: Technology – Importance of capturing requirements for IWMS

implementation.

Source: IFMA Digital Facility Management Guide (IFMA, 2023).

Identifying wireless repeater locations (A) is the most relevant step in resolving dead zones because

signal coverage depends on proper placement of wireless access points and repeaters.

Why is this the best choice?

Allows optimization of Wi-Fi and cellular coverage

Helps in identifying interference or obstructions

Why not other options?

(B) Wireless frequencies affected help diagnose interference but do not resolve coverage issues.

(C) Time of day outages may indicate congestion but not physical dead zones.

(D) Mobile phone service provider matters only if the issue is carrier-specific.

Reference: IFMA Core Competency – Facility Technology Management​

When addressing security issues, facility managers must first conduct a thorough investigation to

understand the scope and nature of the problem before implementing any new measures. The

logical first step is to investigate each reported case, gather facts, and remind staff about securing

their belongings.

Investigating each case ensures that management is aware of the extent of the issue and can identify

any patterns (e.g., specific areas targeted or peak times of theft).

Educating staff about securing their valuables (e.g., locking drawers, not leaving items unattended) is

a quick and effective preventive measure.

Security cameras (Option A) should be considered after initial fact-finding, as installing cameras may

require budget approval and privacy considerations.

Updating security procedures (Option B) should follow after assessing the investigation’s findings to

ensure targeted improvements.

Engaging a professional security company (Option D) may be necessary if theft continues or if

internal resources are insufficient​.

Key Performance Indicators (KPIs) in Facility Management (FM) project management should focus

primarily on Critical Success Factors (CSFs) (Option B). CSFs define what is essential for a project to be

deemed successful.

Why Option B is Correct?

KPIs measure performance in relation to achieving project goals and ensuring efficiency, quality, and

stakeholder satisfaction.

Critical Success Factors (CSFs) include elements such as budget adherence, operational efficiency, risk

mitigation, stakeholder engagement, and sustainability compliance.

According to IFMA’s Project Management Core Competency, successful project delivery requires FM

professionals to identify and track CSFs to ensure project objectives align with organizational goals.

KPIs should evaluate project quality, efficiency, and impact rather than focusing solely on financial or

schedule-based factors.

Why Other Options Are Incorrect?

Option A (Total project cost): While cost control is essential, it is only one aspect of project success.

Focusing solely on cost may overlook quality, compliance, or operational effectiveness.

Option C (On-time delivery): Timely project completion is important, but not the only determinant of

success. A project may be delivered on time but fail in other key areas such as performance,

compliance, or stakeholder satisfaction.

Reference:

IFMA Core Competency: Project Management – FM professionals must focus on CSFs and strategic

alignment in project execution.

Source: IFMA Facility Management Professional (FMP) Credential Program Guide (IFMA, 2023).