For change management to be effective, in addition to vision, incentives, action plan, and resources,

skills (Option C) are required to ensure successful execution.

Why Option C is Correct?

Skills enable leaders and employees to adapt to new processes, technologies, or structures in facility

management.

Change management is a structured approach that requires communication, conflict resolution, and

leadership abilities to ensure smooth transitions.

IFMA’s Leadership & Strategy Core Competency emphasizes that FM professionals must have the

skills to implement and sustain change initiatives successfully.

Why Other Options Are Incorrect?

Option A (Directives): Simply issuing directives does not guarantee successful change—people must

be trained and skilled to adapt to change.

Option B (Experience): While experience helps, change management focuses on equipping people

with new skills to handle evolving challenges.

Reference:

IFMA Core Competency: Leadership & Strategy – Developing necessary skills for effective change

management.

Source: IFMA Change Management Guide (IFMA, 2023).

A lease with a purchase option is commonly chosen when an organization lacks the initial capital for

an outright property purchase. This arrangement allows the organization to secure the use of a

facility while deferring the financial burden of full ownership until later. Such an approach provides

flexibility, preserves cash flow, and allows time to assess whether the location meets long-term

strategic needs. Facility managers must consider factors like lease terms, maintenance obligations,

and future financial impact before opting for this strategy​.

Commissioning is a systematic process ensuring that building systems are designed, installed, tested,

operated, and maintained to meet performance expectations. The baseline data collected before

commissioning provides a reference point to evaluate improvements and efficiency gains. The

dashboard should track energy usage changes over time, allowing facility managers to assess the

effectiveness of implemented measures. Comparing pre- and post-commissioning data ensures that

energy conservation goals are met, which aligns with best practices in facility management and

sustainability reporting​.

Using in-house staff with relevant skills or development interests is the most practical and cost-

effective way to manage the project budget. This approach:

Reduces external labor costs by leveraging existing workforce.

Enhances staff skill development, improving organizational competency.

Balances workload across departments, ensuring optimal resource use.

While students and volunteers (A) lack reliability and expertise, 24x7 shifts (B) may lead to burnout

and inefficiency. Asking contractors to cut staff (C) can compromise quality and lead to project delays​.

The IFMA Occupancy and Human Factors competency emphasizes that space planning and

equipment layout are critical to operational efficiency, worker safety, and productivity​.

Option C (Space dimensions and equipment layout) is correct because it ensures proper workflow,

safety compliance, and optimized use of space.

Option A (Desk-height outlets) is beneficial but not the primary factor in industrial design.

Option B (Sit-to-stand options) applies more to office environments, not industrial settings.

Option D (Lighting and monitors) improves ergonomics but does not define industrial workplace

efficiency.

Industrial workplace design focuses on optimizing space for machinery, storage, and safety

regulations​.

The IFMA Sustainability competency highlights the importance of clear, engaging communication to

drive employee engagement in sustainability​.

Option C (Correct): Concise, inspiring communication fosters enthusiasm and action.

Option A (Over-communicating) may overwhelm employees.

Option B (Setting unrealistic goals) can lead to frustration and disengagement.

Option D (Creating competition) may not align with company culture.

Effective sustainability messaging inspires participation and accountability​.

Fiber optic cables are the best choice for long-distance, high-speed data transmission. The IFMA

Technology competency states that copper-based cables (such as CAT 6) degrade over long distances,

whereas fiber optic maintains speed and signal integrity​.

Option A (Fiber optic) is correct because it supports long-distance, high-speed transmission without

signal loss.

Option B (Wireless) is prone to interference and not reliable for large data loads over long distances.

Option C (Server purchase) is not a network solution.

Option D (CAT 6 cable) has a maximum effective distance of 328 feet (100 meters) and would require

signal boosters.

Fiber optic cables offer superior bandwidth, security, and reliability for facility networking​.

A certificate of occupancy (CO) is issued after inspections confirm the building meets life safety, fire

protection, and structural integrity standards (Option A).

Why Option A is Correct?

Life safety systems include fire alarms, sprinklers, emergency exits, and structural safety

components, which are mandatory for occupancy.

Building codes require that these systems meet regulatory compliance before occupancy is allowed.

IFMA’s Operations & Maintenance competency states that facility managers must ensure safety and

regulatory compliance before allowing occupants into a new space.

Why Other Options Are Incorrect?

Option B (Potable water systems): While potable water is important, it is not a primary factor for a

certificate of occupancy.

Option C (IT/Network systems): IT systems are not a legal requirement for occupancy certification.

Reference:

IFMA Core Competency: Operations & Maintenance – Ensures compliance with building occupancy

laws.

Source: IFMA Global Job Task Analysis Report (IFMA, 2023).

Performance Measures in Facility Management (FM) refer to the systematic assessment of

operational efficiency, service quality, and goal achievement. Option C correctly defines performance

measures as parameters and metrics used to evaluate objectives against actual performance and

goals.

Why Option C is Correct?

Performance measurement in FM involves setting objectives, defining Key Performance Indicators

(KPIs), and comparing actual performance against these benchmarks.

It allows FM professionals to assess the effectiveness of facility operations, maintenance, and service

delivery.

This aligns with IFMA’s Quality Core Competency, ensuring continuous improvement and service

optimization in FM.

Common performance metrics include response times, service uptime, cost efficiency, sustainability

benchmarks, and compliance rates.

Why Other Options Are Incorrect?

Option A (Performance indicators including metrics and drivers that achieve a given outcome): While

it touches on metrics and drivers, it does not clearly define the process of evaluating objectives

against actual results, which is essential in Performance Management.

Option B (Pre-determined set of performance indicators and actual results): This focuses on

predefined metrics but does not explain how performance is evaluated against business goals, which

is crucial for FM effectiveness.

Reference:

IFMA Core Competency: Quality – FM professionals must establish and monitor performance

indicators to maintain high service standards.

IFMA Operations & Maintenance – Ensuring efficiency in facility operations through measurable

performance standards.

Source: IFMA Facility Management Professional (FMP) Credential Program Guide (IFMA, 2023)

The main benefit of documenting lessons learned is that it summarizes the effects of decisions made

on a project and serves as a guide for what to repeat or avoid in future projects (Option B).

Why Option B is Correct?

Lessons learned improve future projects by documenting best practices and avoiding repeated

mistakes.

They capture what worked well and what challenges arose, creating a knowledge base for

continuous improvement.

IFMA’s Project Management Core Competency highlights that facility managers must use past

experiences to refine processes and improve efficiency.

Why Other Options Are Incorrect?

Option A (Provides inputs to the project issue log): Issue logs track current project problems, whereas

lessons learned apply to future projects.

Option C (Provides key inputs for the project charter, project management plan, and stakeholder

register): Lessons learned are used after project execution, not during initial planning.

Reference:

IFMA Core Competency: Project Management – Using lessons learned for process improvement.

Source: IFMA Project Management Guide (IFMA, 2023).