Performance Measures in Facility Management (FM) refer to the systematic assessment of
operational efficiency, service quality, and goal achievement. Option C correctly defines performance
measures as parameters and metrics used to evaluate objectives against actual performance and
goals.
Why Option C is Correct?
Performance measurement in FM involves setting objectives, defining Key Performance Indicators
(KPIs), and comparing actual performance against these benchmarks.
It allows FM professionals to assess the effectiveness of facility operations, maintenance, and service
delivery.
This aligns with IFMA’s Quality Core Competency, ensuring continuous improvement and service
optimization in FM.
Common performance metrics include response times, service uptime, cost efficiency, sustainability
benchmarks, and compliance rates.
Why Other Options Are Incorrect?
Option A (Performance indicators including metrics and drivers that achieve a given outcome): While
it touches on metrics and drivers, it does not clearly define the process of evaluating objectives
against actual results, which is essential in Performance Management.
Option B (Pre-determined set of performance indicators and actual results): This focuses on
predefined metrics but does not explain how performance is evaluated against business goals, which
is crucial for FM effectiveness.
Reference:
IFMA Core Competency: Quality – FM professionals must establish and monitor performance
indicators to maintain high service standards.
IFMA Operations & Maintenance – Ensuring efficiency in facility operations through measurable
performance standards.
Source: IFMA Facility Management Professional (FMP) Credential Program Guide (IFMA, 2023)
