Key Performance Indicators (KPIs) in Facility Management (FM) project management should focus
primarily on Critical Success Factors (CSFs) (Option B). CSFs define what is essential for a project to be
deemed successful.
Why Option B is Correct?
KPIs measure performance in relation to achieving project goals and ensuring efficiency, quality, and
stakeholder satisfaction.
Critical Success Factors (CSFs) include elements such as budget adherence, operational efficiency, risk
mitigation, stakeholder engagement, and sustainability compliance.
According to IFMA’s Project Management Core Competency, successful project delivery requires FM
professionals to identify and track CSFs to ensure project objectives align with organizational goals.
KPIs should evaluate project quality, efficiency, and impact rather than focusing solely on financial or
schedule-based factors.
Why Other Options Are Incorrect?
Option A (Total project cost): While cost control is essential, it is only one aspect of project success.
Focusing solely on cost may overlook quality, compliance, or operational effectiveness.
Option C (On-time delivery): Timely project completion is important, but not the only determinant of
success. A project may be delivered on time but fail in other key areas such as performance,
compliance, or stakeholder satisfaction.
Reference:
IFMA Core Competency: Project Management – FM professionals must focus on CSFs and strategic
alignment in project execution.
Source: IFMA Facility Management Professional (FMP) Credential Program Guide (IFMA, 2023).
