Q: 4
Which two pieces of information should you include when you initially create a support ticket?
(Choose 2.)
Options
Discussion
C or D? Initial info usually means A and C since you need to describe the fault and when it occurs, but sometimes support wants to know what steps you've tried too. I think AC is right, unless they expect troubleshooting already started.
Initial info should always be about what the problem is and when it happens, so A and C.
It’s AC, but only if the ticket is strictly at initial contact-if you’d already tried fixes, D would be needed.
AC tbh, fits what I usually include first time when raising a ticket. You want to give support enough info up front about the fault and when it happens. D comes later once you start troubleshooting steps. If anyone's seen different on the test let me know but pretty sure it's AC.
Why not D in place of C if the question was about follow-up tickets instead of initial ones?
Option A and C. For the initial ticket, you need to state what broke and the exact circumstances, not the resolution steps yet. At least that’s how I usually see it handled, but open to other thoughts if someone has a different take.
AC tbh, saw similar in exam reports asking for initial info only.
A and D seems close but initial ticket stuff is usually A and C. Not totally sure, weird wording on "initially" though.
I was thinking A and D. Usually I include what the issue is and what I already tried, so support doesn't repeat steps. Maybe C is more about detailed conditions, but to me actions taken (D) feels just as important at first. Not 100 percent on this, anyone else pick D?
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