1. Microsoft Corporation
Official Vendor Documentation. "Troubleshoot performance issues related to Microsoft Defender for Endpoint." Microsoft Learn. In the troubleshooting steps
Microsoft advises on using tools to identify which files or processes are causing issues and suggests creating exclusions
which is a direct outcome of the troubleshooting process described in option C. The initial step often involves isolating the security agent as the cause. (Accessed from Microsoft's official documentation on endpoint management).
2. CrowdStrike
Inc.
Official Vendor Documentation. "Falcon Sensor for Windows: Troubleshooting." CrowdStrike Support Portal
Document ID: PS000133. This document outlines diagnostic steps for issues where the Falcon sensor might be impacting system or application performance. A common step in such scenarios is to place the sensor in a reduced-functionality or diagnostic mode to test for compatibility
which aligns with the principle of temporarily disabling features for troubleshooting.
3. Carnegie Mellon University
Information Security Office. "Endpoint Security & Antivirus FAQ." This university courseware-adjacent resource explains that security software can sometimes interfere with other software and provides guidance on reporting "false positives
" a process that stems from identifying compatibility issues. The underlying principle is that security software is a variable to be tested when troubleshooting application errors. (Reference to general IT security best practices from a reputable academic institution's IT department).