The stakeholders and the BA need to measure benefits, penalties, and costs to determine if the

solution is providing expected value and ensure the accuracy of the measurements. Benefits are the

positive outcomes or value that the solution delivers to the stakeholders or the organization.

Penalties are the negative consequences or costs that the solution may incur if it fails to meet the

requirements or expectations. Costs are the resources or expenses that are required to implement,

operate, and maintain the solution. By measuring benefits, penalties, and costs, the stakeholders and

the BA can assess the return on investment (ROI), the net present value (NPV), and the break-even

point (BEP) of the solution, and compare them with the expected or planned values. This can help to

evaluate the effectiveness, efficiency, and feasibility of the solution, and to identify any gaps, issues,

or opportunities for improvement. Strategy, solution, and scope are not the best options to measure,

because they are either too general, too abstract, or not directly related to the value of the

solution. Reference:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 8: Solution Evaluation,

page 337

Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 8: Solution Evaluation,

section 8.2: Analyze Performance Measures, page 153

Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of

Knowledge (BABOK) Guide

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 8: Solution

Evaluation, page 337