To analyze where users are having issues within a Smart Walk-Thru, the two most effective places are WalkMe Insights and the WalkMe Editor. WalkMe Insights provides quantitative data through its step analysis feature, showing precisely which steps have high drop-off rates or take users an unusually long time to complete. This data pinpoints the problem areas. Subsequently, the builder must examine the configuration of those specific, problematic steps within the WalkMe Editor to perform a qualitative analysis, debug element selection, review step logic, or clarify instructions.

A. Look in the WalkMe Player Menu: The Player Menu is an end-user interface for accessing content; it contains no analytical data for builders to diagnose issues.

C. Look at the percent of users that played Smart Walk-Thrus: This is a high-level engagement metric. It indicates how many users started the process but not where within the process they encountered problems.

1. WalkMe Official Documentation - Insights: WalkMe Insights is the designated analytics platform. The documentation for Smart Walk-Thru reports explicitly details the "Step-by-Step Analysis" view

which "shows a breakdown of each step in the Smart Walk-Thru and how many users completed it

" directly enabling the identification of drop-off points.

Source: WalkMe Success Center

"Smart Walk-Thru Reports in Insights".

2. WalkMe Official Documentation - Editor: The WalkMe Editor is the tool for building and troubleshooting content. When analytics from Insights indicate a problem at a specific step

the Editor is the required tool to "analyze the step's settings

such as the selected element

triggers

and positioning

" to identify the root cause of the user's issue.

Source: WalkMe Success Center

"The WalkMe Editor Overview".

A Smart Walk-Thru Goal is a feature designed to measure the effectiveness of the guidance provided. Its primary purpose is to track whether a user successfully completes a specific, predefined business process or action on the website or application after engaging with the Smart Walk-Thru. This allows content creators to quantify the success rate and understand the impact of their guidance on user task completion, thereby measuring the return on investment (ROI) of the WalkMe content.

A: This describes step-level analytics or funnel analysis, which tracks user progression through the Walk-Thru itself, not the successful completion of the underlying business task.

C: This describes tracking the initiation method (e.g., a Launcher click). While a useful metric, it relates to how a Walk-Thru is started, not its success.

D: This measures the completion of the Walk-Thru content (reaching the last step), which is different from the user successfully completing the actual task the Walk-Thru was guiding.

WalkMe Knowledge Center

"Goals: How to Create and Use". This official documentation states

"Goals are a way to measure the success of your WalkMe content. By setting a Goal

you can track how many users successfully completed a process after (or without) starting a Smart Walk-Thru." This directly supports that Goals track effectiveness in helping users complete a process.

URL: https://support.walkme.com/knowledge-base/goals-how-to-create-and-use/ (Accessed for latest information).

WalkMe Knowledge Center

"Smart Walk-Thru: Getting Started Guide". This guide explains that a key part of building a Smart Walk-Thru is defining its success

which is accomplished by setting a Goal. This reinforces the concept that Goals are tied to the successful outcome of the guided process.

URL: https://support.walkme.com/knowledge-base/smart-walk-thrus-getting-started-guide/ (Accessed for latest information).

SmartTip validation rules in SAP Web Channel Experience Management are designed to provide real-time feedback to users as they complete forms. The evaluation is specifically triggered by the onBlur JavaScript event. This event occurs when a user has finished entering content into a field and subsequently moves the focus away from that field, either by clicking on another element or by using the Tab key. This approach provides immediate validation without interrupting the user's typing process, ensuring an efficient and user-friendly experience.

A: A page refresh reloads the entire page and is not a trigger for real-time, field-level validation like SmartTips.

B: Evaluating on every character entry (oninput or onkeyup) would be inefficient and potentially disruptive to the user; SmartTips wait until the user leaves the field.

D: Clicking into a field (onfocus) occurs before the user has entered or modified data, making it an inappropriate time to perform validation.

SAP Help Portal

Web Channel Experience Management 3.0

SmartTips: "SmartTips are a UI feature that provides users with real-time feedback and validation as they fill out forms... The validation is triggered when the user leaves a field (onBlur event)." (This documentation is archived but remains the authoritative source for the CWME2506 exam content). A direct link is not persistently available due to the product's lifecycle

but the content is found within the SAP Web Channel Experience Management 3.0 Application Administration Guide under UI Configuration.

Both #blueBtn and div#blueBtn are valid jQuery selectors that will correctly target the specified HTML element.

#blueBtn is an ID selector. Since element IDs must be unique within a valid HTML document, this selector is highly efficient and sufficient for uniquely identifying the element.

div#blueBtn is a more specific selector that combines an element selector (div) with the ID selector (#blueBtn). It explicitly targets a

The Split feature is specifically designed to create conditional branches within a Smart Walk-Thru. It evaluates a rule, such as the value selected in a dropdown menu, and directs the user down a specific path based on that condition. This allows a single Smart Walk-Thru to guide users through different variations of a process, which is precisely what is required when certain users need to complete additional steps based on their selection.

A. Start Point: This feature defines how a Smart Walk-Thru is initiated (e.g., from the Player Menu), not how it branches mid-process.

B. Wait For Condition: This pauses the Smart Walk-Thru until a specific condition is met; it does not create a separate, alternative path for the user.

D. Popup Step: This is a type of step that displays information in a modal window. It is a content element, not a logic feature for branching a workflow.

WalkMe

Inc. (Official Vendor Documentation). "Splits: Branching a Smart Walk-Thru." This document states

"Splits are a powerful tool that allows you to branch a Smart Walk-Thru into multiple paths... based on on-screen elements or other conditions."

URL: https://support.walkme.com/knowledge-base/splits-branching-a-smart-walk-thru/

WalkMe

Inc. (Official Vendor Documentation). "How to Create and Manage Start Points." This resource explains that Start Points are triggers that launch a WalkMe item.

URL: https://support.walkme.com/knowledge-base/how-to-create-and-manage-start-points/

WalkMe

Inc. (Official Vendor Documentation). "Smart Walk-Thru Step Options: Wait For." This page details the "Wait For" condition

which pauses a step's appearance

not creates a new branch.

URL: https://support.walkme.com/knowledge-base/smart-walk-thru-step-options-wait-for/