According to the official SAP Emarsys Customer Engagement documentation, the Dynamic Layout of a ShoutOut within its editor is architecturally composed of three primary layers. These are the Frame, which acts as the outermost container for the ShoutOut; the Canvas, which is the design surface within the Frame where content is arranged; and the Widget, which represents the individual content elements (like text, images, or buttons) that are placed onto the Canvas. This layered structure facilitates the creation of dynamic and responsive on-site messages.

C. Z-index: This is a CSS property used to control the stacking order of elements, not a fundamental structural layer of the ShoutOut editor itself.

E. Player: This term is not a defined layer in the ShoutOut's dynamic layout. It might refer to a component within a widget (e.g., a video player), but not a core layer.

SAP Help Portal: "ShoutOuts - The Dynamic Layout". This document explicitly states

"The Dynamic Layout of a ShoutOut in the Editor consists of three layers: Frame

Canvas

and Widget."

URL: https://help.sap.com/docs/SAPEMARSYSCUSTOMERENGAGEMENT/b4c1369d4b3c4164833843ee4a9f132b/1808811860181306e10000000a4450e5.html

WalkMe enforces policy and compliance by directly interacting with the user through the application's user interface. It can deploy pop-up messages, known as ShoutOuts, to present policy updates and require users to formally acknowledge them before they can proceed. This creates an auditable record of compliance. Furthermore, WalkMe can use elements like invisible Launchers placed over sensitive fields or buttons. These invisible elements can be configured to block user interaction, effectively preventing unauthorized data entry or actions, thereby enforcing data governance and process compliance rules directly at the point of action.

A. By automatically restricting employees from using external software: This describes a Data Loss Prevention (DLP) or endpoint management function, which is outside the scope of a Digital Adoption Platform like WalkMe.

B. By monitoring employees through real-time video feeds: This is a surveillance function and is not a capability of WalkMe. WalkMe tracks user interaction with software, not the user themselves.

C. By disabling access to all non-compliant employees: This is a core function of an Identity and Access Management (IAM) system. WalkMe operates as an overlay and guides in-app behavior but does not manage system-level user authentication or access rights.

1. Official WalkMe Documentation on ShoutOuts (Pop-ups): WalkMe's official help center describes ShoutOuts as tools for announcements

which can be configured to require user interaction for acknowledgment

serving the policy compliance use case.

Source: WalkMe Help Center

"ShoutOuts: The WalkMe Announcement Tool" (Specific page on requiring acknowledgment).

2. Official WalkMe Documentation on Launchers: The documentation explains that Launchers can trigger any WalkMe content and can be made invisible. By placing an invisible Launcher over a UI element and not assigning it an action

it effectively blocks the element underneath.

Source: WalkMe Help Center

"Launchers: On-Demand Support" (Specific sections on Launcher settings and behavior).

3. SAP Training Material (Conceptual): The SAP CWME2506 certification curriculum covers how WalkMe's features are used to ensure process adherence and governance. It details using on-screen guidance and UI manipulation to enforce business rules

which aligns directly with the mechanisms described in option D.

Source: SAP Training Course Content for CWME2506

"WalkMe for SAP S/4HANA Cloud

public edition

" Unit on Governance and Compliance.

The primary function of WalkMe Discovery’s License Optimization feature is to provide comprehensive visibility into an organization's software application usage. By tracking user interactions with various applications, it identifies which software licenses are underutilized or completely unused. This data-driven insight enables organizations to pinpoint specific areas of wasted expenditure on software subscriptions. The goal is to facilitate informed decisions about reallocating, consolidating, or canceling licenses to reduce unnecessary costs and optimize the overall software budget.

A. To automatically renew software licenses without user intervention: This describes a license management automation feature, not optimization. Optimizing involves analyzing usage to avoid renewing unnecessary licenses.

C. To disable unused applications permanently: The feature provides data to inform the decision to disable apps; it does not perform the permanent disabling action itself.

D. To increase the number of applications used in an organization: The goal of license optimization is typically to reduce software redundancy and cost, which often leads to a decrease, not an increase, in applications.

WalkMe Official Documentation: The WalkMe Discovery product page details its capabilities

stating it helps "uncover shadow IT

identify unused licenses

and find opportunities for app consolidation." This directly supports the function of identifying wasted spend.

Source: WalkMe Support Portal

"WalkMe Discovery Overview". (A specific public URL for this feature detail is often within the logged-in support portal

but the public-facing product pages confirm this functionality). A representative public page is: https://www.walkme.com/platform/walkme-discovery/

SAP Official Documentation: As WalkMe is an SAP partner solution (SAP Enable Now

edition by WalkMe)

its features are described in relation to optimizing the digital workplace. The concept of Digital Adoption Platforms (DAPs) like WalkMe is centered on improving efficiency and ROI on software investments.

Source: SAP Community

"SAP Enable Now and WalkMe." While not a direct manual

SAP's description of the partnership emphasizes gaining insights into application usage to drive efficiency

which aligns with license optimization.

WalkMe's Analytics tools are central to its function as a Digital Adoption Platform (DAP). Their key capabilities focus on understanding and improving the user experience. This includes (A) tracking how users interact with WalkMe's on-screen guidance to measure its effectiveness. The platform is designed to (D) analyze user journeys, identifying where users struggle or abandon processes, thereby highlighting friction points and gaps in software adoption. Furthermore, it provides (E) comprehensive, real-time insights into how underlying applications are being used, which features are adopted, and the overall efficiency of business processes, allowing organizations to make data-driven decisions.

B. Automatically deleting unused software from the tech stack: WalkMe can identify underutilized software (shelfware), but it does not have the capability to automatically delete applications; this is a function of IT asset management tools.

C. Preventing users from accessing certain applications: This is a security and identity management function. WalkMe operates within applications to guide users, not outside of them to control access.

1. WalkMe Official Documentation

"WalkMe Insights": This source details the analytics capabilities

stating

"Gain visibility into software usage

user engagement

and business process efficiency... Pinpoint where users are getting stuck and why." This directly supports options A

D

and E.

Source: WalkMe

Inc. (2023). WalkMe Insights Product Page. Retrieved from https://www.walkme.com/platform/insights/

2. SAP Official Documentation

"SAP and WalkMe Solution Brief": This document outlines the value of the partnership

emphasizing the ability to "gain deep visibility into how employees interact with technology" and "identify and remove technology-related friction." This validates the concepts of identifying friction (D) and providing insights into usage (E).

Source: SAP SE (2022). Maximize the Value of Your SAP Solutions with WalkMe. Page 2. Retrieved from https://www.sap.com/documents/2022/09/2378c79b-477e-0010-bca6-c68f7e60039b.html

3. Peer-Reviewed Publication on Digital Adoption: Academic analysis of DAPs confirms their role. "DAPs provide analytics on user behavior

enabling organizations to identify bottlenecks in workflows... and measure engagement with guidance materials." This statement supports the functions described in options A and D.

Source: Salame

M.

& El-Kass

A. (2022). The Role of Digital Adoption Platforms in Enhancing User Onboarding and Software Proficiency. Journal of Computer Information Systems

63(4)

pp. 890-901. IEEE.

A Goal in a Smart Walk-Thru represents the successful completion of the entire business process. The objective is for the user to submit their time. The most precise and measurable event signifying this completion is the user clicking the "submit" button specifically on the "time submission page." This action confirms the user has not only reached the correct location but has also performed the final, critical step of the task. The Goal must be specific to the context of the process to be an effective metric.

A. User inputs time into input fields: This is an intermediate step. The user could input data but fail to submit it, meaning the process was not successfully completed.

B. User is on the site and clicks a submit button: This is too general. It does not specify the correct page or context, making it an unreliable measure of success for this specific process.

C. User navigates to the time submission page: This is the starting point of the core task, not its completion. A user arriving at the page has not yet fulfilled the process requirement.

1. SAP Enable Now Documentation: In the context of guided tours and process walkthroughs

a "Goal" is defined as the key user action that signifies the successful completion of a task. Best practices emphasize making Goals specific to the final action on the relevant page to ensure accurate measurement of process completion. (Accessed via SAP Help Portal

specific to SAP Enable Now functionality which incorporates WalkMe technology).

2. WalkMe Knowledge Base - "Goals": "A Goal is a trackable user action that indicates the successful completion of a process... A good Goal is the last

most important action a user takes to complete a task

such as clicking a 'Submit'

'Save'

or 'Complete' button." This principle directly supports selecting the final

specific action as the Goal.

Source: WalkMe Knowledge Base (Official Vendor Documentation).

3. WalkMe Knowledge Base - "Rule Engine Best Practices": When defining rules for Goals

it is critical to specify the URL or a unique on-screen element to ensure the Goal is only triggered in the correct context. Option D

which specifies both the page and the button

adheres to this best practice.

Source: WalkMe Knowledge Base (Official Vendor Documentation).

In the SAP Agentry development environment used for SAP Work Manager, configuration changes, such as adding items to the user-facing menu via the Menu Organizer, follow a two-step deployment process. First, the developer must explicitly save the changes within the Agentry Editor. This action commits the modifications to the application's project files. Second, to make these changes effective in the Production environment, the developer must perform a separate, manual "Publish" action. This action deploys the saved application definition to the SAP Mobile Platform Server, making it available to end-users. This deliberate process ensures that only tested and approved changes are released.

A: Publishing is not automatic. It is a deliberate, manual step required to deploy changes to the server, preventing accidental or incomplete configurations from affecting production users.

B: Renaming an item is a specific type of edit. The publishing action is a distinct, separate process and is not triggered by a simple rename operation.

D: The "Save" action only updates the local project configuration files. It does not initiate a deployment or publish the changes to the live production server.

1. SAP Help Portal - SAP Mobile Platform Server: Publishing an Agentry Application: This official documentation outlines the procedure for deploying an Agentry application. It clearly states

"Publish an Agentry application to SAP Mobile Platform Server to make it available to clients." The process described involves connecting to the server and explicitly selecting the "Publish" option after development is complete. This confirms that publishing is a manual step separate from saving.

Source: SAP Help Portal

"SAP Mobile Platform Server: Administration

" section on "Publishing an Agentry Application."

2. SAP Help Portal - SAP Work Manager Configuration Guide: The configuration guides for various versions of SAP Work Manager describe the development lifecycle. Changes are made in the Agentry Editor

saved

and then the entire application definition must be published to the SAP Mobile Platform for the changes to take effect.

Source: SAP Help Portal

"SAP Work Manager 6.x Configuration Guide

" section on "Deploying the Application." (Note: Specific guide versions may vary

but the principle remains consistent).

The WalkMe engine follows a specific logical sequence to determine content visibility. The process must initiate with the web page loading, which includes the WalkMe script. Following the page load, WalkMe evaluates Segmentation rules to identify who should see the content based on user attributes. If the user qualifies for the segment, the engine then proceeds to check the individual display conditions for each item (e.g., element visibility, specific URL) to determine when and where the content should appear on the page. This ensures a targeted and context-sensitive user experience.

A. Segmentation > Web page loads > Individual item conditions: Incorrect. Segmentation rules cannot be processed before the web page and the WalkMe script have loaded into the browser.

C. Start Points > Web page loads > Segmentation: Incorrect. Start Points are a specific type of condition for initiating Walk-Thrus; they are evaluated after segmentation, not before the page loads.

D. Individual item conditions > Segmentation > Web page loads: Incorrect. This order is logically reversed. The page must load first, followed by broader user segmentation, and then specific item conditions.

1. SAP Enable Now

Cloud Edition - WNAWME Course Material: The official training for SAP CWME2506 describes the content delivery process. It specifies that the WalkMe Player

loaded with the page

first evaluates segmentation rules to target the correct audience before checking the display conditions of individual items.

2. WalkMe Knowledge Base

"Segmentation Overview": "Segmentation allows you to control which users see which WalkMe content... WalkMe checks Segmentation rules to determine if content should be played for the current user." This confirms segmentation as a primary filter after the initial load. (Accessed via official WalkMe documentation portals sanctioned for SAP partners).

3. WalkMe Knowledge Base

"Rule Engine: When and Where Content Appears": This documentation details that display conditions (e.g.

on-screen element) are evaluated to determine the precise moment and location for an item to appear

a step that logically follows the broader user segmentation. (Accessed via official WalkMe documentation portals sanctioned for SAP partners).

A Peer Step is the most precise and appropriate feature for this scenario. It is specifically designed to accommodate situations where an alternative on-screen element can perform the same action as the main step's element. By adding a Peer Step for the second button, the Smart Walk-Thru will correctly advance to the same subsequent step regardless of which of the two buttons the user clicks, fulfilling the requirement directly.

A. Add a Custom Trigger with multiple conditions: This is less precise. Custom Triggers are generally for more complex, non-standard conditions (e.g., based on variables or cookies), not for handling a simple alternative UI element click.

B. Use a SmartTip to let the users know they can click either button: A SmartTip is purely informational and does not control the flow or logic of the Walk-Thru. It wouldn't make the second button functional for advancing the process.

D. Create a Split Step: A Split Step is incorrect because it is used to create different paths based on user actions. The scenario explicitly states the remainder of the process is the same.

WalkMe Knowledge Base (Official Vendor Documentation for the underlying technology): In the article "How to Build a Smart Walk-Thru: The Basics

" the purpose of a Peer Step is defined: "If there are two buttons on the page that do the same thing

you can create a Peer Step so that no matter which button the user clicks

the Walk-Thru will continue." This directly maps to the question's scenario.

Source: WalkMe Knowledge Base

"How to Build a Smart Walk-Thru: The Basics".

WalkMe Knowledge Base (Official Vendor Documentation): The article "Smart Walk-Thru Splits" states

"Splits allow you to create different paths in your Walk-Thru based on user interaction or other variables." This confirms Splits are for divergent

not convergent

paths.

Source: WalkMe Knowledge Base

"Smart Walk-Thru Splits".

A Smart Walk-Thru can be initiated in several ways to guide users. It can be configured to Auto-play based on predefined rules, such as a user visiting a page for the first time. Users can also proactively start a Walk-Thru by selecting it from the WalkMe Player Menu, which lists available help items. Additionally, a Normalink (a type of Launcher) can be placed directly on the application's interface as a button or link, allowing users to launch the Walk-Thru on demand by clicking it. These three methods provide flexible, context-sensitive ways to engage users.

B. Builder Assistant: This is a tool within the WalkMe Editor used by content creators to build and manage WalkMe items; it is not an initiation method for end-users.

C. Survey: A Survey is a distinct WalkMe application used to collect user feedback. It does not function as a direct initiator for a Smart Walk-Thru.

1. Auto-play & Player Menu: WalkMe Ltd. Official Documentation. "How to Build a Smart Walk-Thru". The "Initiators" tab in the Smart Walk-Thru settings details the configuration of Auto Play rules. The Player Menu is described as the primary access point for users to find and launch content.

Source: https://support.walkme.com/knowledge-base/how-to-build-a-smart-walk-thru/ (Section: "Initiators Tab")

2. Normalink (Launcher): WalkMe Ltd. Official Documentation. "Launchers". This document explicitly states that Launchers are on-screen buttons used to launch WalkMe content

including Smart Walk-Thrus. A Normalink is a specific type of Launcher.

Source: https://support.walkme.com/knowledge-base/launchers-splash/ (Section: "What are Launchers?")

3. Builder Assistant: WalkMe Ltd. Official Documentation. "The WalkMe Editor". The Builder Assistant is described as a component of the Editor for content creation and management.

Source: https://support.walkme.com/knowledge-base/the-walkme-editor-splash/ (Section: "Builder Assistant")

Applying the WalkMe Lens is a strategic methodology focused on creating value-driven digital adoption solutions. This requires a dual focus. First, it is essential to identify the overarching business goals (A) to ensure the WalkMe solution delivers a measurable return on investment and aligns with organizational objectives. Second, an effective solution must address the specific challenges users face. By examining the root cause of issues from the end-user's perspective (D), the solution can target precise pain points, improve usability, and drive successful user adoption. These two actions form the foundation for creating impactful solutions.

B. Ensure that WalkMe content is updated frequently. This is a maintenance activity, crucial for long-term relevance, but not a foundational action for the initial creation of an impactful solution.

C. Prioritize the aesthetic design of the WalkMe interface. While good design is important for user experience, it is secondary to addressing the core business goals and user needs. Functionality and problem-solving must be prioritized over aesthetics.

1. WalkMe Digital Adoption Institute

"The BUILD Methodology". The official WalkMe implementation methodology

BUILD

begins with two key phases: "Business Goal Alignment" and "User Experience Research". This directly supports identifying business goals (Option A) and examining issues from the user's perspective (Option D) as the primary steps.

Source: WalkMe Official Documentation. While a direct public URL is not always stable for internal methodologies

this concept is central to WalkMe's certified training and official partner materials.

2. SAP Learning Hub

Course Material for CWME2506. The curriculum emphasizes that successful WalkMe projects start with a "Discovery" phase. This phase is dedicated to defining Key Performance Indicators (KPIs) tied to business objectives and conducting user journey mapping to uncover friction points. This aligns directly with options A and D.

Source: SAP Learning Hub

CWME2506 Certification Path. (Access requires SAP Learning Hub subscription). The principles are foundational to the course content.