A Peer Step is the most precise and appropriate feature for this scenario. It is specifically designed to accommodate situations where an alternative on-screen element can perform the same action as the main step's element. By adding a Peer Step for the second button, the Smart Walk-Thru will correctly advance to the same subsequent step regardless of which of the two buttons the user clicks, fulfilling the requirement directly.

A. Add a Custom Trigger with multiple conditions: This is less precise. Custom Triggers are generally for more complex, non-standard conditions (e.g., based on variables or cookies), not for handling a simple alternative UI element click.

B. Use a SmartTip to let the users know they can click either button: A SmartTip is purely informational and does not control the flow or logic of the Walk-Thru. It wouldn't make the second button functional for advancing the process.

D. Create a Split Step: A Split Step is incorrect because it is used to create different paths based on user actions. The scenario explicitly states the remainder of the process is the same.

WalkMe Knowledge Base (Official Vendor Documentation for the underlying technology): In the article "How to Build a Smart Walk-Thru: The Basics

" the purpose of a Peer Step is defined: "If there are two buttons on the page that do the same thing

you can create a Peer Step so that no matter which button the user clicks

the Walk-Thru will continue." This directly maps to the question's scenario.

Source: WalkMe Knowledge Base

"How to Build a Smart Walk-Thru: The Basics".

WalkMe Knowledge Base (Official Vendor Documentation): The article "Smart Walk-Thru Splits" states

"Splits allow you to create different paths in your Walk-Thru based on user interaction or other variables." This confirms Splits are for divergent

not convergent

paths.

Source: WalkMe Knowledge Base

"Smart Walk-Thru Splits".