A Goal in a Smart Walk-Thru represents the successful completion of the entire business process. The objective is for the user to submit their time. The most precise and measurable event signifying this completion is the user clicking the "submit" button specifically on the "time submission page." This action confirms the user has not only reached the correct location but has also performed the final, critical step of the task. The Goal must be specific to the context of the process to be an effective metric.

A. User inputs time into input fields: This is an intermediate step. The user could input data but fail to submit it, meaning the process was not successfully completed.

B. User is on the site and clicks a submit button: This is too general. It does not specify the correct page or context, making it an unreliable measure of success for this specific process.

C. User navigates to the time submission page: This is the starting point of the core task, not its completion. A user arriving at the page has not yet fulfilled the process requirement.

1. SAP Enable Now Documentation: In the context of guided tours and process walkthroughs

a "Goal" is defined as the key user action that signifies the successful completion of a task. Best practices emphasize making Goals specific to the final action on the relevant page to ensure accurate measurement of process completion. (Accessed via SAP Help Portal

specific to SAP Enable Now functionality which incorporates WalkMe technology).

2. WalkMe Knowledge Base - "Goals": "A Goal is a trackable user action that indicates the successful completion of a process... A good Goal is the last

most important action a user takes to complete a task

such as clicking a 'Submit'

'Save'

or 'Complete' button." This principle directly supports selecting the final

specific action as the Goal.

Source: WalkMe Knowledge Base (Official Vendor Documentation).

3. WalkMe Knowledge Base - "Rule Engine Best Practices": When defining rules for Goals

it is critical to specify the URL or a unique on-screen element to ensure the Goal is only triggered in the correct context. Option D

which specifies both the page and the button

adheres to this best practice.

Source: WalkMe Knowledge Base (Official Vendor Documentation).