1. SAP Enable Now Documentation: In the context of guided tours and process walkthroughs
a "Goal" is defined as the key user action that signifies the successful completion of a task. Best practices emphasize making Goals specific to the final action on the relevant page to ensure accurate measurement of process completion. (Accessed via SAP Help Portal
specific to SAP Enable Now functionality which incorporates WalkMe technology).
2. WalkMe Knowledge Base - "Goals": "A Goal is a trackable user action that indicates the successful completion of a process... A good Goal is the last
most important action a user takes to complete a task
such as clicking a 'Submit'
'Save'
or 'Complete' button." This principle directly supports selecting the final
specific action as the Goal.
Source: WalkMe Knowledge Base (Official Vendor Documentation).
3. WalkMe Knowledge Base - "Rule Engine Best Practices": When defining rules for Goals
it is critical to specify the URL or a unique on-screen element to ensure the Goal is only triggered in the correct context. Option D
which specifies both the page and the button
adheres to this best practice.
Source: WalkMe Knowledge Base (Official Vendor Documentation).