WalkMe's Analytics tools are central to its function as a Digital Adoption Platform (DAP). Their key capabilities focus on understanding and improving the user experience. This includes (A) tracking how users interact with WalkMe's on-screen guidance to measure its effectiveness. The platform is designed to (D) analyze user journeys, identifying where users struggle or abandon processes, thereby highlighting friction points and gaps in software adoption. Furthermore, it provides (E) comprehensive, real-time insights into how underlying applications are being used, which features are adopted, and the overall efficiency of business processes, allowing organizations to make data-driven decisions.

B. Automatically deleting unused software from the tech stack: WalkMe can identify underutilized software (shelfware), but it does not have the capability to automatically delete applications; this is a function of IT asset management tools.

C. Preventing users from accessing certain applications: This is a security and identity management function. WalkMe operates within applications to guide users, not outside of them to control access.

1. WalkMe Official Documentation

"WalkMe Insights": This source details the analytics capabilities

stating

"Gain visibility into software usage

user engagement

and business process efficiency... Pinpoint where users are getting stuck and why." This directly supports options A

D

and E.

Source: WalkMe

Inc. (2023). WalkMe Insights Product Page. Retrieved from https://www.walkme.com/platform/insights/

2. SAP Official Documentation

"SAP and WalkMe Solution Brief": This document outlines the value of the partnership

emphasizing the ability to "gain deep visibility into how employees interact with technology" and "identify and remove technology-related friction." This validates the concepts of identifying friction (D) and providing insights into usage (E).

Source: SAP SE (2022). Maximize the Value of Your SAP Solutions with WalkMe. Page 2. Retrieved from https://www.sap.com/documents/2022/09/2378c79b-477e-0010-bca6-c68f7e60039b.html

3. Peer-Reviewed Publication on Digital Adoption: Academic analysis of DAPs confirms their role. "DAPs provide analytics on user behavior

enabling organizations to identify bottlenecks in workflows... and measure engagement with guidance materials." This statement supports the functions described in options A and D.

Source: Salame

M.

& El-Kass

A. (2022). The Role of Digital Adoption Platforms in Enhancing User Onboarding and Software Proficiency. Journal of Computer Information Systems

63(4)

pp. 890-901. IEEE.