The Split feature is specifically designed to create conditional branches within a Smart Walk-Thru. It evaluates a rule, such as the value selected in a dropdown menu, and directs the user down a specific path based on that condition. This allows a single Smart Walk-Thru to guide users through different variations of a process, which is precisely what is required when certain users need to complete additional steps based on their selection.

A. Start Point: This feature defines how a Smart Walk-Thru is initiated (e.g., from the Player Menu), not how it branches mid-process.

B. Wait For Condition: This pauses the Smart Walk-Thru until a specific condition is met; it does not create a separate, alternative path for the user.

D. Popup Step: This is a type of step that displays information in a modal window. It is a content element, not a logic feature for branching a workflow.

WalkMe

Inc. (Official Vendor Documentation). "Splits: Branching a Smart Walk-Thru." This document states

"Splits are a powerful tool that allows you to branch a Smart Walk-Thru into multiple paths... based on on-screen elements or other conditions."

URL: https://support.walkme.com/knowledge-base/splits-branching-a-smart-walk-thru/

WalkMe

Inc. (Official Vendor Documentation). "How to Create and Manage Start Points." This resource explains that Start Points are triggers that launch a WalkMe item.

URL: https://support.walkme.com/knowledge-base/how-to-create-and-manage-start-points/

WalkMe

Inc. (Official Vendor Documentation). "Smart Walk-Thru Step Options: Wait For." This page details the "Wait For" condition

which pauses a step's appearance

not creates a new branch.

URL: https://support.walkme.com/knowledge-base/smart-walk-thru-step-options-wait-for/