To analyze where users are having issues within a Smart Walk-Thru, the two most effective places are WalkMe Insights and the WalkMe Editor. WalkMe Insights provides quantitative data through its step analysis feature, showing precisely which steps have high drop-off rates or take users an unusually long time to complete. This data pinpoints the problem areas. Subsequently, the builder must examine the configuration of those specific, problematic steps within the WalkMe Editor to perform a qualitative analysis, debug element selection, review step logic, or clarify instructions.

A. Look in the WalkMe Player Menu: The Player Menu is an end-user interface for accessing content; it contains no analytical data for builders to diagnose issues.

C. Look at the percent of users that played Smart Walk-Thrus: This is a high-level engagement metric. It indicates how many users started the process but not where within the process they encountered problems.

1. WalkMe Official Documentation - Insights: WalkMe Insights is the designated analytics platform. The documentation for Smart Walk-Thru reports explicitly details the "Step-by-Step Analysis" view

which "shows a breakdown of each step in the Smart Walk-Thru and how many users completed it

" directly enabling the identification of drop-off points.

Source: WalkMe Success Center

"Smart Walk-Thru Reports in Insights".

2. WalkMe Official Documentation - Editor: The WalkMe Editor is the tool for building and troubleshooting content. When analytics from Insights indicate a problem at a specific step

the Editor is the required tool to "analyze the step's settings

such as the selected element

triggers

and positioning

" to identify the root cause of the user's issue.

Source: WalkMe Success Center

"The WalkMe Editor Overview".