Applying the WalkMe Lens is a strategic methodology focused on creating value-driven digital adoption solutions. This requires a dual focus. First, it is essential to identify the overarching business goals (A) to ensure the WalkMe solution delivers a measurable return on investment and aligns with organizational objectives. Second, an effective solution must address the specific challenges users face. By examining the root cause of issues from the end-user's perspective (D), the solution can target precise pain points, improve usability, and drive successful user adoption. These two actions form the foundation for creating impactful solutions.

B. Ensure that WalkMe content is updated frequently. This is a maintenance activity, crucial for long-term relevance, but not a foundational action for the initial creation of an impactful solution.

C. Prioritize the aesthetic design of the WalkMe interface. While good design is important for user experience, it is secondary to addressing the core business goals and user needs. Functionality and problem-solving must be prioritized over aesthetics.

1. WalkMe Digital Adoption Institute

"The BUILD Methodology". The official WalkMe implementation methodology

BUILD

begins with two key phases: "Business Goal Alignment" and "User Experience Research". This directly supports identifying business goals (Option A) and examining issues from the user's perspective (Option D) as the primary steps.

Source: WalkMe Official Documentation. While a direct public URL is not always stable for internal methodologies

this concept is central to WalkMe's certified training and official partner materials.

2. SAP Learning Hub

Course Material for CWME2506. The curriculum emphasizes that successful WalkMe projects start with a "Discovery" phase. This phase is dedicated to defining Key Performance Indicators (KPIs) tied to business objectives and conducting user journey mapping to uncover friction points. This aligns directly with options A and D.

Source: SAP Learning Hub

CWME2506 Certification Path. (Access requires SAP Learning Hub subscription). The principles are foundational to the course content.