An SAP S/4HANA service order is a central document for managing service transactions. It is structured to accommodate various cost and revenue elements required to fulfill a service request. The standard item categories available include:

Service items: Represent the labor or service activities to be performed (e.g., maintenance hours).

Sales items: Represent materials or spare parts that are consumed and sold to the customer during the service execution. These items are stock-relevant and trigger logistics processes.

Expense items: Represent additional costs incurred during the service, such as travel, accommodation, or other sundry expenses, which can be planned and billed to the customer.

B. Solution items: This is not a standard item category in a service order. The concept relates to higher-level documents like solution quotations, not the execution-level service order itself.

D. Delivery items: This describes an item within a delivery document. A sales item in a service order triggers a delivery, but the item category itself is not "delivery item".

1. SAP Help Portal

SAP S/4HANA: Service Order Management

Items in Service Orders. This document explicitly lists the types of items that can be included in a service order: "You can use the following types of items in a service order: Service Product Item

Service Part Item

Expense Item

Sales Item

Service Tool Item." This directly supports the inclusion of Service

Sales

and Expense items. (Accessed for SAP S/4HANA 2023).

2. SAP Help Portal

SAP S/4HANA: Product Documentation

Service

Service Order Management

Service Order. The documentation details the structure of a service order

stating it contains items that can be "services

service parts

sales items

or expenses." This confirms the core components that can be planned and processed. (Accessed for SAP S/4HANA 2023).